Description Insights and Relationship Lead – Fraud & Financial Crime Operations Job Description The Insights & Relationship Lead will work closely with Performance, Reporting, & Insights Lead, the business (Fraud and Financial Crime Operations), internal, and external teams in delivering business-wide MI, reporting, and insight. In the main, the person for this role will be collaborating with the senior leaders of the business and defining and delivering the reporting strategy and framework needed to support the operational management of the business across customer, controls, productivity, and efficiency agenda. Having strong domain understanding of Fraud and FinCrime Operations, combined with demonstrated success around design and implementation of robust reporting and MI solutions will be critical for this role. The role will equally include supporting the business solve business problems by using data and by providing descriptive, diagnostic, and prescriptive analytics and insights. The successful candidate will be responsible for: Completely understanding the Fraud and FinCrime Operational functions Leading the end-to-end reporting product delivery processes including intake/requirements gathering, dependency management, change management, reporting product operationalisation, roadblock removal, and product performance reporting. Creating and defining the requirement and delivery roadmap and prioritisation working alongside the senior stakeholders Working with Business Analysis Associates within the team in documentation of business requirements and technical requirements and leading QA/testing/UAT of reporting products Acquiring relevant approvals (DUC) in processing and displaying data Understanding gaps in data feeds and working with external teams to onboard/ingest new data Proactively providing ‘’value-add’’ to the business by telling a story behind the numbers through analysis and insights. Creating business cases that would help the operations team drive performance KPIs Synthesizing data and translating that into usable information and making recommendation that would help the business make decisions Building strong relationship with internal and external stakeholders May or may not manage individual contributors. Skills Required: substantial years of experience in a business analytics, data-related role supporting Fraud / FinCrime Operations, with relevant leadership and people management skills. Demonstrated ability to perform descriptive, diagnostic, predictive and prescriptive data analysis Data visualisation and ability to tell a compelling story using analytics (ie. MS Powerpoint) Strong understanding of the uses of data, data skills, and data tools. Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to execution. Ability to articulate complex data to non-data users in a way that would be easily-understood Excellent user of MS Office products (Powerpoint, Excel, etc) Experience using JIRA/Confluence is a plus. Strong inter-personal skills with ability to forge strong relationships with key stakeholders Excellent oral and written executive-level communication and presentation skills. Excellent organizational and project management skills. Ability to manage own workload and deliverables.