In a world where stereotypes box people into standardized cases, new generations feel the vital need to open new perspectives.
Prada questions conventions by bringing to life fresh, functional, and avant-garde ideas to the world.
We are delighted to announce the arrival of Prada Beauty into the UK and Ireland this summer.
Are you passionate about all things beauty? Do you love making people feel amazing? Then we would love to connect with you!
To provide a meaningful & unexpected Prada Beauty Experience and elevated Prada Beauty Services to customers in Point of Exploration and Online to achieve sales targets and build customer loyalty:
1. Act as a true Brand Ambassador (Grooming, Attitude, Tone of Voice), by constantly demonstrating PRADA brand values & engagements.
2. Share your passion for beauty, product knowledge, and application techniques with customers.
3. Demonstrate expert Skincare, Colour, or Fragrance knowledge with proficiency in application techniques.
4. Provide beauty/fragrance advice and consultation to create a meaningful & memorable customer experience, through human connection and by leveraging brand storytelling & beauty tech tools.
5. Build strong emotional bonds with customers and master customer profiling, thanks to active listening and reading between the lines.
6. Generate sales to achieve sales targets by applying brand selling methods and maximize selling opportunities through link-selling and cross-selling.
7. Capture customer data qualitatively and quantitatively for loyalty purposes in compliance with applicable regulations.
8. Stay updated on offline and online beauty trends and competition.
9. Upskill constantly to adapt to the luxe, beauty, and retail business evolution.
Your Profile:
1. You love to share your passion for beauty, connect with people, and accompany your customers on their journey of self-discovery and self-reinvention.
2. You are stimulated by sales challenges, creating perfect customer experiences.
3. You take pride in building genuine relationships with customers by giving personal and trustworthy advice.
4. You are enthusiastic to converse with customers either face-to-face or online.
5. You are open-minded, flexible, and agile, always eager to explore and learn new things.
6. You are digitally at ease.
Your KPIs:
1. Customer satisfaction: NPS/Customer Experience Score.
2. Sell-out target.
3. Productivity: IPT/AUS/Conversion rate/Daily transactions.
4. Data capture: # of new customers, # of updated.
5. Beauty Tech Services: # of services/day, WOB (Weight of Business), data capture.
6. Human Connection: Cross-channel empathy, adaptive & engaging selling, active listening.
7. Data Tools proficiency, Brand & categories knowledge, service orientation, Camera-facing interactions.
Your induction will be face-to-face with the Prada education manager. You will receive a face-to-face induction specializing in the Prada Brand, retail skills, cosmetics, skincare, and fragrance. Following this, a full training journey will be a mixture of face-to-face in your region, digital e-learning, and live sessions to support your success.
You will wear a Prada Beauty suit and accessories, receive Prada beauty products, and have access to e-learning modules where you can develop yourself. We will support your development with a best-in-the-business experience.
The future is yours! We will support your progression from a Prada Beauty activator to an Expert Prada Beauty activator, Prada Brand activator, or a business manager.
Benefits and Rewards:
1. Competitive Salary & Commission Scheme.
2. Access to 35 brands worth of products within our L’Oréal Staff Shop.
3. Allocated allowance of free products twice per year!
4. 30 days holiday (inclusive of BH’s).
5. Additional support on mental health and financial advice is also on offer.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That is the beauty of L’Oréal.
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