Job summary Main Atrium Receptionist - Care Quality Department, Peterborough City Hospital This is an exciting opportunity to join the established Patient Experience Team delivering exceptional customer service; acting as receptionist for patients, visitors and staff, (based in the Main Atrium at Peterborough City Hospital). You will be working as part of a small team, and will already have excellent communication skills that will enable you to carry out your duties; to provide face to face assistance, advice and information whilst projecting a professional, helpful manner ensuring complete confidentiality at all times and to provide administrative support within the Patient Experience workstream. 37.5 hours/week - must be flexible and able to work on a rotational shift basis, (including weekends and bank holidays), shifts as follows: 06:30 to 14:30, 13:00 to 21:00, 09:30 to 17:30 Previous applicants need not apply This vacancy has the potential of becoming permanent Main duties of the job To act as Receptionist for patients, visitors and staff based in the Main Atrium Reception area at Peterborough City Hospital. To provide face to face assistance, advice and information whilst projecting a professional, helpful manner ensuring complete confidentiality at all times. To provide administrative support within the Patient Experience workstream. About us We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area. In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet. We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community. Date posted 17 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Fixed term Duration 12 months Working pattern Full-time Reference number 176-C-6920985 Job locations Peterborough City Hospital Bretton Gate Peterborough PE3 9GZ Job description Job responsibilities Please see attached detailed Job Description Person Specification for more information regarding this role. Job description Job responsibilities Please see attached detailed Job Description Person Specification for more information regarding this role. Person Specification Education/Qualifications Essential Educated to GCSE level standard including Maths and English Desirable NVQ Level 2 in Business and Administration or Customer Services ECDL or equivalent IT/computer skills qualification Experience Essential Experience of using Microsoft Office software, including Outlook Experience of data entry on to computer systems Experience of dealing with customer queries, face to face or by telephone Desirable NHS experience Experience of using e-Track system Skills/Ability & Knowledge Essential Good keyboard, telephony and PC operation experience Ability to prioritise workloads Ability to multi-task Desirable Ability to problem solve and act on own initiative Person Specification Education/Qualifications Essential Educated to GCSE level standard including Maths and English Desirable NVQ Level 2 in Business and Administration or Customer Services ECDL or equivalent IT/computer skills qualification Experience Essential Experience of using Microsoft Office software, including Outlook Experience of data entry on to computer systems Experience of dealing with customer queries, face to face or by telephone Desirable NHS experience Experience of using e-Track system Skills/Ability & Knowledge Essential Good keyboard, telephony and PC operation experience Ability to prioritise workloads Ability to multi-task Desirable Ability to problem solve and act on own initiative Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North West Anglia NHS Foundation Trust Address Peterborough City Hospital Bretton Gate Peterborough PE3 9GZ Employer's website https://www.nwangliaft.nhs.uk/ (Opens in a new tab)