Job Title: Customer Service Executive
We are seeking a proactive and organised Customer Service Executive to support our sales team and ensure a seamless, friendly customer experience.
Key Responsibilities:
• Customer Relationship Management: Act as the friendly and reliable point of contact for customer inquiries, offering exceptional service and ensuring our internal database stays up-to-date.
• Sales Assistance: Assist the sales team with order processing, preparing quotes, and managing customer details, ensuring all communications are timely and accurate.
• Order Processing: Handle customer orders from start to finish, coordinating with internal teams to ensure timely delivery and a smooth process.
• Product Information: Provide customers with clear and accurate information about our innovative products, helping guide their decisions and enhancing their experience.
Qualifications:
• Sales/Customer Service Experience: Previous experience in customer service or sales support role, ideally in a tech or sales-driven environment.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey technical information in a customer-friendly manner.
• Organisational Skills: Strong organisational skills, with the ability to manage multiple tasks and prioritise in a dynamic environment.
• Attention to Detail: High level of attention to detail, particularly when processing orders and managing customer information.
• Tech-Savvy: Proficiency in office software (e.g., Microsoft Office Suite) and CRM systems, with a quick ability to learn new tools.
• Team Player: Comfortable collaborating with the sales team while independently managing tasks.
• Full-Time Availability: Willingness to work from our Horsham office, Monday to Friday.
What We Offer:
• A fast-paced and exciting work environment with opportunities for professional growth.
• The opportunity to be part of a forward-thinking, bee-inspired company at the forefront of AV technology.
• A supportive and collaborative team environment based in our Horsham office.