City: Haverfordwest
Job Requisition Number: 7290
Work Type: Temporary Fixed Term Contract Mon 10th March – Mon 8th Sept 2025
Job Function: Leisure and Hospitality
Salary Range: £23,690.00-£25,976.00 (per annum, pro-rata)
Base: 23:59 on 19/02/2025
Who we are
Dŵr Cymru Welsh Water keeps 3 million people healthy each day with safe, reliable water, and takes away wastewater to clean, before returning it safely to our beautiful rivers and seas. Llys y Fran is our largest reservoir in Pembrokeshire, residing in the foothills of the Preseli Mountains. The site had a £4m refurbishment reopening the Visitor Centre with a new café, retail area, and a superb Activity Centre which offers both land and water-based activities. From 2024, our Lake View campsite has a mix of grass and hardstanding pitches, with a full range of amenities such as electric hook-up, water points, showers, toilets, and of course a spectacular view. Come and join our enthusiastic team and work in one of the most beautiful sites in Pembrokeshire.
Our campsite is set to open Thursday 10 April 2025.
What you’ll be responsible for
1. Welcoming all visitors to our campsite and ensuring that everyone has all the information to enable them to have a high standard of visitor experience.
2. Support our visitors with the check-in and departing process, ensuring that each guest has a smooth and timely arrival.
3. Ensure that visitors receive a warm welcome and their welcome pack, making sure they have all the information they need for their stay.
4. Complete consistent night site safety inspection checks to update logs and ensure a high level of safety.
5. Complete evening clean of the shower and toilet facilities to a high standard.
6. Conduct regular site patrols and perimeter checks to ensure site security and adherence to campsite rules.
7. Provide a high standard of customer service in the retail/campsite shop to maximize sales revenue.
8. Respond to First Aid incidents where guests require help or assistance.
9. Attend DCWW training sessions required for the role.
10. Oversee the general upkeep and cleanliness of the campsite and liaise with other internal teams regarding land and waste management.
11. Undertake any other duties as required to meet the needs of the business and its visitors.
Who you’ll work with
Internal: Key internal staff and duty managers to ensure provision of campsite duties and health & safety.
External: All members of the public, all overnight campsite guests, emergency services (Fire, Police, Ambulance, etc).
About you
Knowledge, Skills & Experience:
* Experience in dealing with members of the public, working in front of house on reception or in a similar customer-facing role.
* Basic knowledge or experience of Health and Safety Legislation.
* First Aid at work (training can be supplied). Must be willing to deliver first aid if required.
* Experience working as a site/campsite supervisor would be advantageous.
* Enthusiastic about putting our customers first every day.
* Ability to communicate with confidence with visitors, guests, and members of the public.
* Administration skills – to be organized with documentation and to understand data protection.
* Ability to communicate effectively in Welsh (desirable).
Good to know
• Shift Pattern: four days on four days off on an 8-week rotation
• 7-hour day approx
• Fixed Term Contract. Mon 10th March – Mon 8th Sept 2025
• Hardstanding Pitch with EHU available for season
• Overtime paid when dealing with emergencies outside of hours
• Holiday pay can be paid at the end of fixed term contract
For any further information about this role please contact llysyfran@dwrcymru.com
As well as a market competitive salary:
* 25 days (pro rata) annual leave (holiday pay can be paid at the end of fixed term contract)
* Free on-site parking at all our sites
* 20% off all Welsh Water visitor attraction centres and gift shops
* An employee assistance programme for employees and their immediate family
Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.
Due to the nature of the industry, we require satisfactory references, post-offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. This offer is subject to all checks being satisfied.
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
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