The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work.
What you will be doing
1. Maintain accurate information on the contracts database.
2. Schedule activities in line with contractual and NSI requirements and ensure activities are carried out and recorded.
3. Organise Ad-Hoc installation and survey activities.
4. Handle customer calls.
5. Schedule engineers to callouts.
6. Process callout completion information.
What we're looking for
1. Fluent in written and spoken English.
2. A high standard of computer literacy & understanding of commonly used office packages.
3. Ability to prioritise and work on own initiative.
4. Reliable.
5. Eye for detail.
6. Team player.
7. Self-motivated & confident.
Benefits of working for G4S
1. Free Parking.
2. 25 days Annual Leave (plus bank holidays).
3. Pension / Life Assurance.
4. Perks at Work Scheme.
5. Contributory Healthcare Scheme.
6. Eyecare vouchers.
7. Employee Discount Schemes.
8. Progression, training & development opportunities.
9. Refer a friend scheme.
Salary: £23,840.64
Location: Tewkesbury
You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.
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