Are you a fluent German speaker based in Manchester seeking a new career opportunity that leverages your customer service expertise? Our client, a leading organisation within the legal services sector, is expanding its team and requires a Customer Service Representative proficient in German to join their Manchester office. In this role, you will be responsible for delivering exceptional customer experiences by providing prompt, accurate, and courteous assistance.
Job Summary
This is a full-time position offering a competitive salary of £28,000 - £32,000 per annum, commensurate with experience. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
Key Responsibilities
* Provide top-notch customer service via phone, email, or face-to-face interactions
* Respond promptly to customer inquiries, resolving issues efficiently and effectively
* Work collaboratively as part of a dynamic team to achieve organisational goals
* Maintain accurate records and reports, ensuring seamless workflow and compliance
Requirements
To succeed in this role, you should possess:
* A strong command of the German language, both spoken and written
* Excellent communication and interpersonal skills
* Able to work independently and as part of a team
* Strong problem-solving and analytical abilities
* Proficient in Microsoft Office applications (Word, Excel, Outlook)
What We Offer
Our organisation offers a supportive and inclusive work environment, along with opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for the legal services sector, we encourage you to apply for this exciting opportunity.