We are recruiting for a Retention Customer Support Advisor to join a busy contact centre. This role includes handling retention and renewal calls, policy cancellations, and claims decisions.
The role is naturally KPI and target driven while maintaining a high standard of delivering fantastic customer service at all times. This company is a truly wonderful business to work for! You will be welcomed to the business and given fantastic training and support while settling into the role.
Retention experience is needed!
* Deal with customer complaints
* Handle all retention and renewal calls
* Ensure all documentation is accurate
* Send and receive emails
Benefits
* Free parking onsite
* Company events
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