Key responsibilities
:
Food and Service Development-
• Ensure that the client expectations of food and food service are consistently delivered and measured and are in line with the CH&CO brand.
• Set clear expectations to all staff regarding food and service standards to ensure that all services provided are of the highest standards.
• Continual review of the service and food provided in the site, providing feedback to the team and ensuring any necessary changes are incorporated into the service provision.
Relationship Management-
• Be the first point of reference for all client comments and concerns and take any necessary action.
• Actively gain customer feedback and to use the information to improve the offering at any given business.
Finance-
• Ensure the site achieves the financial targets agreed with the client in line with the budget.
• If necessary, where budget is not being achieved, identify and implement a strategy, in a timely manner, to overcome the shortfall.
• Make sure income is maximised at the site through effective purchasing, marketing and revenue/ waste control.
Managing/Developing a Team-
• Provide effective performance management and appraisals to all Front of House staff in the business and the Head Chef.
• Ensure induction, initial skills and on the job training is provided for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.
• Using outputs from the performance management and appraisal process identify training needs and work with relevant parties in CH&CO to ensure these needs are met.
Health & Safety-
• To keep up to date with all COSHH and HACCP procedures and methods.
Most importantly, take pride in what you do and have fun doing it!
What's in it for you?
Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.
1. Personal Development and Training opportunities
2. Life assurance scheme
3. Pension scheme
4. Holiday allowance
5. Private medical eligibility
6. Eye care
7. A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
8. Family friendly support
9. Regular social events and communication with our leaders
10. A holiday purchase scheme
11. Volunteering days
12. Professional subscriptions
13. Recognition schemes and people awards
14. Long service awards
15. Access to some great high street discount vouchers
16. Cycle to work scheme