Role Detail
Salary - £26,240
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Job Purpose
We have a great opportunity for a Customer Advisor Advanced (Meter Reading) to join the Meter Reading Support Services department. You will work as part of a small back office team supporting the delivery of cyclical meter reading performance, off cycle meter reading, supply check queries and other adhoc property visits.
Job Accountabilities
* Act as a point of contact for the Meter Readers / Customer Account Officers for any field queries to enable efficient resolution
* Act as a point of contact for colleagues in Customer for any meter reading and supply check queries, including supporting the resolution of any complaints
* Investigate Meter Maintenance cases raised by the field and raise with Avove where required for further action to remedy metering issues that are preventing accurate meter reading and billing
* Working identified exceptions in the validation of meter readings and taking necessary next steps to ensure an accurate meter reading is captured
* Responsible for the cancelling and where applicable rearranging adhoc customer off cycle reads and Supply check appointments, adhering to any applicable GSS standards
* Supply Check Query Case Management which involves liaising with customers to arrange appointments and, with the support of the scheduling team and field teams, ensure prompt collection of information to support the wider resolution of crossed supplies within billing.
* Make and receive both outbound and inbound calls from Field teams and customers in support of daily activities
Knowledge and Skills
* Great Customer Service Skill
* Problem solving and decision making skills
* Demonstrates high levels of attention to details
* Maths and English GCSE (Grade C/ 4 and above)
* Working experience of Microsoft office applications
* Ability to deal professionally with both customers and internal colleagues across all levels
* Manage own workload and work under own initiative and to strict deadlines
* Ability to work as a team to deliver high performance
* Ability to prioritise workload, react quickly and work accurately
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