Job Title: Relief Support Worker in Residential Home Salary: £11.85 per hour plus £55.00 per sleep in Hours of work: Variable hours, to cover a 24hr service including early, lates, sleeping nights and weekends. Contract type: Zero hour/variable Reports to: Registered Housing Manager Location: 82 Lower Oldfield Park About Bath Mind Bath Mind are a local and independent mental health charity working across Bath & North East Somerset. While we are affiliated to the national Mind charity, we receive no direct funding from the national charity and work independently to develop our own services that suit local needs. Established in 1998 by a group of people with lived experience of mental illness, we work tirelessly to provide support, information, advice, and activities for individuals in our community. We are in contact with thousands of individuals annually to support them with a greater understanding of their mental health, focusing both on preventing mental ill health and improving mental wellbeing. About the Housing Service Our support housing services comprises: Self-contained flats in both Bath and Chippenham offering supported living A 24-hour supported house in Bath, accommodating eight people Within our residential house, the 24-hour support is comprised of day shifts (08:00-15:00), evening shifts (14:00-21:00) and sleeping nights (23:00-08:00). We support people with independent living skills, promoting wellbeing and reducing isolation, crisis prevention, their rights, and to obtain safe and secure accommodation. All of our services are non-clinical. Overall Responsibilities To comply with Bath Mind’s policies and procedures To record daily activities and incidents and relevant statistical information To be familiar with all records, knowing their locations and to assist in their maintenance To respond to enquiries made by phone and in person To maintain good working relationships with other services managed by Bath Mind, referring any enquiries about these services appropriately To maintain an empowering and equal opportunities environment for both residents and staff To work within and maintain current legislative standards to a high degree To maintain standards of Health and Safety and responsible behaviour Communications To adopt a team approach and be a proactive member To take part in, initiate and encourage resident activities To provide a safe, welcoming, and homelike environment for residents To respond to each resident with empathy and non-judgmentally To adhere to all policies and procedures in respect of confidentiality of information To encourage residents to take a role in the day-to-day running of the house To be non-discriminatory and to work within Bath Mind’s Equal Opportunities policy Responsibilities To carry out sleep-in duties and shifts in accordance with the staff rota To participate in a key-work system To work positively as part of a team To build therapeutic relationships by being flexible and responsive to individual needs and enhancing confidence, resilience, and self-esteem through interventions, encouragement, and positive feedback. To jointly agree personal recovery pathways and support plans with specified goals and interventions and ensure these are updated with progress weekly and reviewed regularly. To keep accurate work records that document all work undertaken including personal progress, concerns, onward referrals, and communication and liaison with other agencies. To advise and support with daily living skills and home safety, hygiene, and comfort. To regularly update risk assessments and communicate any events or incidents or concerns regarding wellbeing, risk or safeguarding to relevant parties in a timely and correct manner. To comply with all Bath Mind organisational policies and procedures, work within current legislation, and health and safety requirements, and maintain standards of responsible professional behaviour at all times. To maintain a high standard of person-centred care, encourage feedback from clients and other agencies and report and document all complaints, suggestions, and feedback. To attend training and courses relevant for continuing professional development. To carry out any other duties commensurate with the role, as required. Specific Responsibilities To adopt a team approach and be a proactive team member To be non-judgmental and empathetic To adhere to the policy of confidentiality and sharing of information To be non-discriminatory To promote positive perceptions of Bath Mind at all times To liaise with users of Bath Mind services as required To maintain positive working relationships with other employees and volunteers of Bath Mind To attend supervision, appraisals, and team meetings To attend training and relevant courses for professional development Benefits 25 days holiday per year Public and Bank Holidays (pro rata) Workplace Pension Scheme Sick pay Clinical Supervision Employee Assistance Programme Eligibility for charity discount via Blue Light Card Person Specification Essential Criteria Awareness of mental health Empathetic, caring, and non-judgmental approach Required to cover a variety of shifts including day shifts (08:00-15:00), evening shifts (14:00-21:00) and sleeping nights (23:00-08:00) Good communication and listening skills Flexible, self-motivated, and a good team player Robust professional boundaries Good organisational/time-management skills and ability to work independently Good computer literacy Desirable Criteria Qualification or study in care or mental health Twelve months or more previous experience of working in mental health or other care setting. A DBS check and two references are required prior to the appointment of the successful candidate. Schedule Day shift Monday to Friday Night shift Weekend availability Work Location: In person