Our client is seeking a Product Support Engineer (Electronics), working with the Design and Product Support team.
Salary: disclosed on initial phone call
Hours: Flexible work pattern - days
Location: Rochester, Kent
Benefits:
1. Flexible Working Hours
2. Pension Plan: generous pension scheme, with employer contributions up to 10%.
3. Time Off: 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.
4. On-site parking
5. LA, health care plan
6. Excellent working conditions
7. Performance-Based Bonus: an annual bonus linked to the company's performance
8. UK driving license - essential
The Product Support Engineer will play a crucial role in providing proactive product support and training to customers, as well as supporting project delivery and field installation/commissioning teams. The portfolio includes both hardware and software solutions, developed in-house or sourced from trusted third-party suppliers. Our client specialises in tackling complex network solutions, Dynamic System Monitoring, Power Quality, and Generator performance monitoring.
Skills and experience - Product Support Engineer
1. Degree or equivalent in electronic engineering discipline or similar
2. Excellent problem-solving skills and an engineering curiosity mindset
3. A good understanding of Network products and systems (configuring switches, VLANs etc) with hands-on experience
4. Strong capabilities with PC applications (standard windows and manufacturer specific) - Knowledge of the principles of Cyber Security would be advantageous
5. Good understanding of electronic hardware and interfacing (RS232, RS485, microprocessors etc)
6. Ability to turn concepts into repeatable working solutions
7. Experience of working with protocols such as IEC104, Modbus, DLMS would be an advantage
8. Ability to build rapport with internal and external customers
The Product Support Engineer will provide:
1. Internal training to Design Engineers / Field teams on products and solutions
2. Daily interaction with internal and external clients to resolve problems ranging from simple to complex network, protocol, interfacing and data issues
3. Creating and maintaining reference and training documents
4. Assisting with configuring systems to ensure compliance to specifications
5. Interfacing with clients at the pre-sales stage
6. Occasionally conducting Factory Acceptance testing with customers present
7. Fault finding on systems to determine hardware/configuration issues
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