Hours: Monday to Friday 8.15am - 17.15pm
The purpose of the role is to under the general direction of the Team Leader Trading Standards & Licensing to process applications for licences, permits, registrations, etc. received by the Council. To deal with enquiries about such licences.
Key Responsibilities:
Under the general direction of the Team Leader Trading Standards & Licensing and supervision of the Senior Licensing Officer, to be responsible for ensuring that the licensing service is efficient and responsive to customer needs.
Provide advice and information via the telephone, in person and in writing, to the public, local businesses, legal representatives (e.g. Solicitors) and other council officers on licensing matters, signposting customers to other services where appropriate.
Receive, assess and process all stages of applications for licences, certificates, notices, permits, registrations and similar, including making accurate records.
Operate and accurately maintain public and office registers, records and statistics both manually and on computer.
Answer telephone calls and respond to personal enquiries, including the handling of matters which are of a sensitive nature and undertake routine office duties.
Prepare and provide standard/routine letters and memoranda and assist in the collation of information for reports as required by the unit.
Attendance at conferences and seminars as required.
Handle and bank monies received, prepare and issue receipts,...