We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. Service Assistant x 2Reporting to the Welcome and Service Assistant Manager, you will be part of a small team working at The White Cliffs of Dover.Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various areas. You'll be involved in different tasks. These could include greeting visitors on arrival, helping with car parking (including manning our overflow car park at Wanstone), maintaining site presentation standards (including litter picking, emptying the bins, and cleaning toilets), restocking shelves in the shop and clearing tables in the café. Most importantly, you'll talk to visitors, answering any questions they have to make sure that they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 23 March 2025 Interview Date: 02 April 2025To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 161107IRC161107DoverFixed Term p/t (until 26/10/25)Ends: Mar 23rd 410.1 mi from DundeeAs a Service Assistant, you'll be working across visitor areas, helping different departments to deliver high-quality customer service.The advertised salary for this role will be in effect from 1st April.White Cliffs, Dover, Upper Road, Dover, CT16 1HJCompliance.Eligibility to Work in the UK12.25 per hour