Part-Time Renewals Specialist
onemedia are the UK’s leading technical audio-visual and workplace distributor. Our partners include Uniguest brands Onelan, eStream, and Mediastar along with other award-winning brands widely recognised as leading players in the industry. This role presents an exciting opportunity to join the business in a period of significant growth as a Renewals Specialist.
Position Overview:
We are looking for a part-time Renewals Specialist to join our hard-working and friendly team. This role involves managing customer renewals, ensuring customer satisfaction, and maintaining accurate records of renewal transactions.
Key Responsibilities:
Customer Renewals:
* Manage the end-to-end renewal process for existing customers.
* Proactively reach out to customers to discuss renewal options and address any concerns.
* Ensure timely and accurate processing of renewal contracts.
Customer Relationship Management:
* Build and maintain strong relationships with customers to ensure high renewal rates.
* Address customer inquiries and provide support related to renewals.
* Identify opportunities for upselling and cross-selling additional products or services.
Data Management:
1. Maintain accurate records of renewal transactions in the CRM system.<...