Business Unit: Chief Operating Office
Contract Type: Permanent / Full Time
Location: Hybrid - With regular travel to Glasgow / Gosforth on a rota basis.
Our Team The Technology Operations Team Leader will have to ensure that, their roles & responsibilities are completed with accuracy and to a high standard, services are monitored effectively, and any problems are handled efficiently and in line with processes and procedures.
The successful candidate will report directly to the Operations Manager. This person will work a shift pattern (24 x 7) working within a team of Technology System Analysts across multiple platforms ( Unix, Windows, DEC, IBM mainframe, Fujitsu, Helmsman, Oozie, Control M. ) The candidate will work closely with a number of Operations teams including Service Support, Platform Engineering, Helpdesk Services & Data Centre management.
Perform people leader associated tasks including recruitment, performance reviews, check ins, 1 – 2 – 1s, host team meetings, attestations and associated HR requirements.
Roll out team goals and individual shift objectives. Liaise with other shift leaders to coordinate their effectiveness and progress.
Project, Service Introductions, CAB, BT TAB etc.
Ensure out of hours escalation process is followed for all service impacting issues and appropriate handovers are carried out to other Team Leaders, Technical and Service Management Teams.
Contribute to team and individual training plans and team skills matrix highlighting areas for improvement and arranging sessions in accordance with PMF guidelines.
Take ownership of Operations quality processes and procedures. Review effectiveness of these and assist in continual improvement, track progress, and share updates with Operations Manager.
Deputise for Operations Manager, attending relevant update meetings (DSR, Incidents, PIRs etc), when required.
Ensure that all customer facing services and critical end to end process are monitored real time and to a high standard, take an active role in the continual service improvement methodology to maintain their effectiveness on platforms including Service Now, App Dynamics, Kibana, Runscope, Dynatrace, Splunk and SCOM.
Provide first level support on all internally hosted platforms supporting organisational services including IBM, Windows, O365, Fujitsu, Oracle, Unix, EMC, RHEL.
IBM, Voca, Bacs, Payport, Mastercard, Arcot, BT, Fircosoft, Fiserve, Williams Lea, Microsoft, Oracle, AWS.
Experience of application and systems monitoring and service recovery.
It’s a bonus if you have but not essential
Flexible, capacity to adapt to change, accompanied with the ability to support others.
Knowledge of Technology Processes.
Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
~ Up to five extra paid well-being days per year.
~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
~ Market-leading pension.
~ Free private medical cover, income protection and life assurance.
~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.