Our leading client is seeking a knowledgeable and customer-focused Mortgage Advisor to join our team. In this role, you will be responsible for providing accurate mortgage advice to prospective customers, supporting the Society's mortgage retention strategy, and ensuring a smooth application process.
Key Responsibilities:
1. Provide accurate mortgage advice to prospective mortgage customers face-to-face and/or over the telephone.
2. Support the delivery of the Society's mortgage retention strategy through proactive contact with customers in advance of their current scheme ending.
3. Process mortgage applications on the Society software system and complete all procedural administrative documentation efficiently, liaising with the customer during the application process.
4. Maintain accurate records and notes throughout all stages of the mortgage application.
5. Approve mortgage applications within specified limits in accordance with Society Lending Policy.
6. Consider mortgage applications outside standard lending policy where a justifiable business reason exists.
7. Present out-of-criteria cases to the Credit Risk Committee with appropriate recommendations and rationale.
8. Maintain professional business relationships with BDMs, mortgage introducers, and external contacts, providing information and guidance when required.
9. Take ownership of maintaining up-to-date knowledge of regulatory matters and sh...