Retail Sales Administrator
Location: Cobham, Surrey
Type: Full Time: Tuesday - Saturday (Hours: #removed#pm)
Salary: £24,000 - £27,000 (DOE)
A position is available to join our high-end retail jewellers in the heart of Cobham, Surrey.
The role involves retail and office administration. The duties below are a summary of what is done on a day-to-day basis but not necessarily every day and some duties shared by the whole team as well as some essential skills.
Summary of Role:
* The role involves retail, office administration, and personal assistance to the owner of the business.
* Follow security procedure for opening/closing the shop.
* Maintenance of the business debt list.
* Assisting clients with jewellery purchases and repairs.
* Booking in jewellery repairs.
* Assisting with email and telephone inquiries.
* Booking in stock.
* Maintain packaging supplies.
* Writing letters on behalf of the owner.
* General office duties.
* Post office runs.
* Maintaining the display cabinets in the showroom.
* Shared responsibility of maintaining the showroom.
Person Specification:
* Must enjoy their work and have a natural passion for the product, customer service in general, selling, and working in a small team.
* Take responsibility for own work and projects.
* Can present, conduct, and communicate themselves in a professional and clear manner both to customers and colleagues.
* Able to work under pressure and tight deadlines.
* Proactive approach.
Sales Responsibilities:
* Available to answer the door and assist clients with their inquiries.
* Greet and serve customers, providing a friendly service and delivering a memorable experience in-store, over the phone, and via email.
* Able to learn jewellery technicalities.
* Ensure familiarity with the product.
* Help display stock as directed.
* Contribute to the shop reaching its monthly and annual sales targets.
* Provide reliable information to customers in all matters relating to sales, customer service, repairs, and bespoke orders.
* All transactions to be handled in a responsible and secure way.
* Till functions such as cashing up and taking payments.
Essential Requirements:
* I.T. Literate in Microsoft Word, Excel, and Outlook.
* Highly organised.
* Self-motivated.
* Clear written and spoken English.
* Previous retail experience.
* Presentable and clean in appearance.
* Punctual, reliable, and professional.
* Capable of handling sensitive and confidential information.
Click Apply today!
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