Overall Objectives: To assist the OPD Nurse Manager, taking responsibility for the operational management of staff and resources to provide a safe environment for patients and in the managers absence, assume responsibility for the department. To assist the OPD Nurse Manager in ensuring patients attending OPD are cared for to the highest possible standard and to develop practice with the support of the OPD manager. To take the lead in a specific aspect of OPD service, including practicing clinically in an agreed care setting according to approved protocols or guidance, for example, line care and phlebotomy Key Result Areas: Co-ordinate service activity daily ensuring appropriate use of resources. Supervise and mentor qualified and unqualified staff. Manage complex patient referrals to maintain patient and department safety. Contribute to the development of the service philosophy and the therapeutic environment. Have a sensitive and compassionate manner with patients and relatives who are in various states of emotional distress in view of delicate nature of the disease **For more details please see the full Job Description**