Arctic Shores is hiring for an enthusiastic, organised, and motivated Customer Success Associate to help us deliver even more impact for our customers on their journey to make hiring fairer, more inclusive, and more effective.
At Arctic Shores, we help organisations hire for potential rather than experience. This role is no different. Whether you have dipped your toe into customer success, occupational psychology, or you simply have a passion for building relationships and making recruitment better –– if you’re eager to learn and excited about our mission, we’d encourage you to apply. No CV is required.
This is the perfect entry-level role for someone passionate about kickstarting a career in Customer Success. You'll have the opportunity to learn, develop, and contribute to meaningful projects that will help you to build foundational skills, including learning how to develop strong customer relationships (including learning how to influence and negotiate), manage complex projects (including big company changes), analyse wide and varied sets of data, and drive the adoption and usage of tech products.
We’ll give you plenty of opportunities to learn from senior leaders in our company and get involved with projects that will directly improve the way companies hire. All in a safe, supportive environment, with lots of coaching and upskilling along the way.
If that sounds like something you’re excited about, keep reading.
What will make you successful in this role
As a Customer Success Associate, your job will be to help our customers get the most value from our products and in turn, grow with us. Whilst managing your own small customer portfolio, you will also support wider members of the Customer Success team, contributing to key initiatives and gaining exposure to best practices in customer success. You will become a trusted advisor to your customers and a vital voice in sharing feedback with the rest of the business about how we can deliver more impact for them.
You’ll be successful in this role if you are:
* An infinite learner with a growth mindset: you are curious, eager to learn, and quick to adapt to new challenges. You love taking the time to learn new things, you’re proactive in expanding your own knowledge, and you thrive on and regularly seek out feedback.
* Organised and comfortable co-ordinating lots of different projects and tasks: you’ll get energy from organisation, you’ll know how to manage your time and prioritise tasks effectively, and you’ll be comfortable juggling a few different workstreams at once.
* Someone who thrives on building relationships: you love building relationships with people and helping them to succeed, you’re comfortable dealing with lots of different types of people (including those more senior than you), and you enjoy presenting to a group.
* A proactive problem solver: you love having a complex problem to solve, enjoy analysing different data sets to spot patterns or anomalies, and you’re comfortable both asking for help and proposing solutions on the spot.
* Comfortable in an ever-changing environment: you’re comfortable in a fast-paced environment where you might need to navigate changes or roadblocks, you’re calm under pressure and would describe yourself as resilient and adaptable.
* Enjoy taking ownership: you enjoy leading projects, and you are happy to own a deliverable, take initiative to anticipate challenges or spot opportunities, and have a track record of setting and achieving your goals.
If you have previous exposure to occupational psychology; a customer-facing role in support, account management, or sales; or have worked for a tech company; experience in these areas might be helpful in this role –– but experience is not essential or a requirement to apply.
What your day-to-day might look like
* Managing your customer portfolio: You’ll serve as the primary point of contact for a small portfolio of customers ensuring engagement, satisfaction, and successful renewals. You’ll also be responsible for educating them about our features and driving adoption, and proactively monitoring customer health metrics, identifying risks, and escalating issues.
* Customer Success team support: You'll work with the Head of Customer Success and a growing team of passionate Customer Success Managers, supporting them with key initiatives, ranging from supporting customer onboarding, to creating reports and conducting data analysis, to optimising processes.
* Driving customer engagement and advocacy: you’ll assist in the co-ordination and delivery of customer workshops, reviews, and training sessions, as well as producing customer facing ROI reports to demonstrate value and ensure we can deliver on customer goals; and sharing customer insights and feedback to other teams in the business.
Finally, we’re looking for someone who lives and breathes the Arctic Shores values:
Make a difference: We can’t change everything. But we can contribute to a world of work that’s truly fair and inclusive, and do our bit to build a better society.
Grow together: We invest in our ability, learn from our setbacks, and always celebrate the people behind our progress. By growing together, we go further.
Explore, always: Changing the way the world sees potential takes curiosity, drive, and bravery. With that explorer’s spirit, we break new ground.
This is an opportunity to join a team that’s as driven as they are supportive, a company that has its heart in the right place, and a welcoming work culture.
Here's what you’ll get at Arctic Shores:
* Salary up to £38,000
* 28 days holiday per year, plus public holidays. You'll also get an additional day for every year's service at Arctic Shores, up to four years
* Private medical and mental health cover, as well as 2 mental wellbeing days each year
* Aviva pension scheme, offering 3% employer and 5% employee contributions (calculated on full salary)
* Hybrid working and Core working hours, giving you flexibility to shape work around your life
* Enhanced Parental Leave
* Fertility support
* Company sick pay
* Development budget
* Share Options scheme
* Cycle2Work scheme
* Length of service awards
* Own Days – one day every month dedicated to your professional development. Whether you’re setting time aside for a personal project, some research, a course… it’s entirely up to you
* Central offices within easy commuting distance
* The chance to work in a supportive team with a worthwhile mission
* An employer with heart in the right place and a welcoming work culture
Scrapping the CV:
First of all, you needn’t send us your CV. We’re not so interested in what you’ve done – we care most about who you are and what you can do. That’s why, to apply, you just need to answer three simple questions exploring your motivations, knowledge and interests.
Then, we’ll invite you to complete our online assessment. Rather than facing hundreds of questions, though, you’ll find a series of engaging online tasks. These capture your unique qualities in action and paint a clear picture of how you’ll fit the role’s key success criteria.
The assessment doesn’t take long, and you’ll get instant feedback into your qualities once you’re done. You’ll receive feedback regardless of whether you proceed with your application – a little thank you from us for taking the time to apply. Use it to learn a little more about yourself, and to inform the next steps in your career.
If you’ve got any questions about the process at all, we’re all ears!
Using AI in the application process:
If you’d like to use AI tools like ChatGPT to support you in your application, feel free –– but remember we want to see the real you. We value authenticity and want to understand who you are and what your unique experiences will bring to Arctic Shores.
We’re all for innovation, so feel free to use AI to structure your thoughts, polish your application, and brainstorm ideas, but we do recommend that you ensure the final application reflects your journey and your skills (otherwise you’ll just be saying the same thing as everyone else!).
Equal Opportunities:
At Arctic Shores, giving people a fair chance is what we do, that's why we take equal opportunities seriously. We welcome people of any background, gender identification, race, religion, national origin, sexual orientation, ability level, age, size, marital status, style, or music taste!
We also believe that every candidate should have an equal opportunity to demonstrate their abilities so if you need any accommodations, at any stage of the hiring process, let us know what can we do to make it the best possible experience for you and we’ll do our very best to help.
Our closing date for applications (this includes completing the assessment) is Monday 6th January, although we may close this role earlier if needed.
If this sounds like the kind of place you’d like to work, apply below.
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