Scheduling Coordinator - Aylesbury Pertemps Aylesbury is currently recruiting for a Scheduling Co-ordinator for our client based in Aylesbury. Salary: £25,000 - £32,000Hours: 8:30-5:00pmDuties: - Act as the main point of contact for incoming phone calls and support tickets- Taking inbound calls from customers and tenants- Prioritising and assigning jobs to engineers based on urgency and complexity- Monitoring and tracking assigned jobs to ensure timely resolution and adherence to service level agreements- Maintaining accurate and up-to-date documentation of certificates- Attending regular training sessions to improve technology skills and promote self-service options for common issues- Proactively identifying trends and recurring issues to develop long-term solutions and prevent future incidents- Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences Requirements: - Proven experience in a service desk or help desk- Strong knowledge of IT systems- Customer-focused approach with a commitment to delivering exceptional service Company Benefits: - 20 days holidays bank holidays- Pension- Training and progressionIf you would be interested in this role, then please apply, or call Corinne at Pertemps Aylesbury.