About us
Avove have been appointed as the delivery partner for Yorkshire Water's AMP8 Developer Services Framework for the next four years, with a potential four-year extension. This framework involves a range of provisions, from mains and services to meter installations and sewerage diversions, as well as new supply connections and related activities for domestic and commercial customers' new developments. The contract covers all operational activity for both commercial and domestic developer services customers, with an emphasis on improving customer service, and is valued at approximately £95 million over the eight-year period. This is an exciting time to join our business in a period of growth! These roles are brand new opportunities and your chance to join a business that values their employees.
Responsibilities:
1. Be responsible for managing an array of customer and client enquiries via telephone, in person, website and email channels.
2. Ensuring the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
3. Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
4. Maintain and update customers and company/client information databases and ensure that all issues are recorded thoro...