Howden Milton Keynes, England, United Kingdom
IBA Account Handler
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
As our IBA Account Handler, you will join an established and highly encouraging team and be responsible for looking after the clearance of outstanding balances and query resolution on assigned accounts or activities. Helping us to meet Key Performance Indicator targets and keep accurate records, while ensuring to work within our team’s controls and procedures. This is an ideal role for someone looking to deepen their accounts experience.
This permanent role will be hybrid-working based within our London office, where the environment is vibrant, and close to local amenities.
Key Responsibilities
* Ensuring the receipt of funds are reconciled within agreed timeframes and any ‘unallocated’ cash items identified and queried.
* Assist with the reconciliation of accounts to markets and clients, as the need arises.
* Ensure all outstanding accounts are chased appropriately.
* Assist with reviewing and processing of IBA payment requests.
* Raise issues where vital for resolution or direction in line with set policies and procedures.
* Collect and supervise any funded balances.
* Ensure that all processes are being completed on a timely and accurate basis.
* Resolve queries promptly and efficiently, in a friendly and efficient manner consistent with agreed Service Level timeframes.
* Develop positive relationships with the Business Divisions, Suppliers & Markets.
* Liaise with auditors when vital to assist with their annual reporting.
Skills & Attributes:
* Microsoft – Outlook, Word & Excel - Intermediate.
* Strong interpersonal skills, both verbal and written.
* Excellent organisation skills combined with being able to self empower and show initiative.
* Knowledge of Insurance Broking IT Platforms – eg Acturis, would be helpful but not crucial.
What do we offer in return?
A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new.
* We support each other, in the small everyday moments and the bigger challenges.
* We are determined to make a positive difference, at work and beyond.
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.
Seniority level
Associate
Employment type
Full-time
Job function
Accounting/Auditing, Customer Service, and Finance
Industries
Insurance
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