Your Company
Join a dynamic and innovative team dedicated to providing top-notch technical support and assistance to software application users. They are committed to investing in talent and developing opportunities for their staff.
Your RoleAs an Application Support Analyst, you will:
* Provide swift resolution for issues with Microsoft Office Suite products, including Excel, Teams, SharePoint, and OneDrive.
* Deliver comprehensive end-user support across our core application suite.
* Install software and applications on end-user devices and core infrastructure as needed.
* Extract and present data using SQL scripts and report writing tools (e.g., Sage Report Designer, Power BI).
* Offer guidance and training on the use of our core application suite.
* Collaborate with external vendors to escalate and resolve support issues.
What You Need to Succeed
* Minimum of 2 years’ experience in an IT department, specifically in an application support role.
* Experience in an ITIL-compliant service-desk environment.
* In-depth knowledge of Microsoft desktop applications and experience supporting these products.
* Proficiency in supporting Windows desktop and server-based operating systems.
* Commercial experience writing SQL scripts for data extraction and manipulation.
* Experience with report writing tools to generate business information.
* Previous support experience with Sage software products (e.g., Sage 200, Sage Payroll).
* Familiarity with the Microsoft Power Suite (Power BI, Power Automate).
* Experience using MS Intune
* Experience supporting applications on iOS and Android.
* Ability to deliver end-user training on core Microsoft desktop applications.
What You Will Get in Return
* A professional and supportive work environment.
* Opportunities for professional growth and development within this versatile team.
* The chance to take ownership of issues and see them through to resolution.
* Organised and guided daily tasks under the IT manager’s supervision.
* Vendor-specific training for new software applications.
* A commitment to equal opportunities and a welcoming atmosphere for all applicants.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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