What you'll be doing
1. Connect complaints to their root causes in our Triggers database – hands-on detective work with real impact
2. Bring our Power BI reports to life – tell the story behind the numbers to stakeholders who can make change happen
3. Train our feedback analytics tool to spot emerging themes – turn customer frustrations into improvement opportunities
4. Lead research that gets to the heart of problems – combine data insights with process knowledge to find real solutions
5. Partner with teams across Curo – transform your data discoveries into service improvements customers will notice
What you'll get in return
Beyond a competitive salary of £42,845 and the chance to make a real difference every day, you'll get:
6. 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
7. Your birthday off as an extra holiday
8. Up to 10% matched pension contribution
9. Hybrid working (3 days onsite, 2 days home)
10. Flexible benefits which might include a Health Cash Plan
11. Access to an Employee Assistance Programme for your own wellbeing
More about you
Our ideal candidate brings strong analytical skills and a passion for improving customer experience. You'll be naturally inquisitive, enjoying the challenge of solving complex problems through data.
We're looking for someone comfortable with both structured and unstructured data, skilled in Power BI, Excel, and SQL, who can forensically explore information to identify trends and root causes.
You'll need an eye for detail and the patience to maintain our crucial Complaints Triggers database through manual review and data entry when required. This hands-on approach is essential to connecting complaints with their underlying causes.
Strong communication skills are vital – you'll build relationships, present findings that may highlight opportunities for team improvement, and use storytelling abilities to gain buy-in for your recommendations.
This role is ideally suited for a data professional who wants to see their analysis drive tangible improvements in customer experience and business performance.