ESP are seeking to appoint a Customer Service Administrator to work within the Customer Service team, offering full administration support and cover, supporting the Customer Service Manager and the wider ESP business.
Main Duties and Responsibilities
1. Answering switchboard overflow
2. Reception cover when required, greeting and booking in visitors
3. Ensure meeting rooms are prepared for meetings/training and fully stocked with current marketing material
4. Point of contact for the warehouse to help with any queries/amendments to orders/reporting
5. To arrange & complete relevant courier customs information for Irish deliveries/returns
6. Manage the distribution of all email enquiries into sales inbox
7. Prioritise and allocate goods as they are received, liaising with purchasing and warehouse team
8. Liaising with the warehouse regarding mispicks and short deliveries. Collating all mispick information, arranging collection of faulty goods to support the Customer service, returns co-ordinator
9. Processing sample requests, marketing orders, quality replacement orders, and internal orders across group companies
10. Processing marketing works orders, monitor and maintain stock of POS boards
11. Produce all daily status reports – ensuring all orders are moved from despatch to invoice
12. Dealing with the carriers, running daily reports, chasing deliveries, obtaining POD’s, raising claims that may arise as a result of a failed delivery and verifying invoices are correct
13. Processing change of terms requests, updating the system and monitoring trial terms, liaising with the ASMs to review
14. Scanning and validating documents on to our archive system
15. Booking in deliveries for customers who require it
16. Liaising with Data team to maintain customer information on CRM, ensuring that all contact information, main contact names etc are kept up to date
17. Supporting house accounts
18. Prepare quotes, order processing, debit entry, as cover/additional support for the Customer service team
19. Support the Technical design team with commissioning- booking, tracking and invoicing third party suppliers. Maintain log of works
20. Processing Quality replacement orders through SAGE/Inhouse systems
21. Ordering and maintaining stationery supplies
22. Sorting and franking post
23. Any other ad-hoc office administrator duties as and when required to support Customer service and the wider ESP team
Skills and Experience
1. The ideal candidate should be personable and professional. They should be flexible and adaptable, understanding what to prioritise in this varied role
2. They will be required to work equally well in a team as well as being able manage their own workload and effectively manage their own time
3. Be accurate and efficient at all times
4. They should be able to use initiative to support wherever it is needed in this very busy team
5. Have good knowledge of Word, Outlook, Excel
6. Experience of Customer Service Administration functions would be beneficial but not essential
* Option to purchase up to 5 extra days annual leave
#J-18808-Ljbffr