As one of Wales’ fastest growing modern law firms, Howells combines a fresh and forward-thinking approach with a client-focused, local feel to deliver a range of award-winning, quality services. This role will provide first point of contact & customer service to clients, colleagues and third parties visiting and contacting our Bridgend office.
What you’ll be responsible for:
* Be the first point of contact for all visitors including contractors, suppliers, colleagues & clients visiting the office by providing professional and friendly customer service.
* Answer external and internal calls in a professional, timely manner and diverting calls to the appropriate person, or relaying messages where applicable.
* Organise and distribute incoming mail and parcel deliveries.
* Process outgoing mail and postage, including recorded and special deliveries ready for collection.
* Send and receive faxes (for conveyancing department), ensuring copies of proof of delivery is stored and shared correctly.
* Perform other clerical receptionist duties such as filing, photocopying, taking payments and file opening.
* Respond and action internal email queries from colleagues, such as meeting room requests.
* Manage the entrance door, ensuring security is maintained at all times.
* Maintain the office stationery stock.
* Ensure the reception area is clean, tidy and presentable.
* Maintain high levels of client and company confidentiality.
* Provide administrative support to other teams when needed.
* Any other reasonable duties and responsibilities as directed by your line manager or Director.
What we’re looking for:
* Previous experience working on reception is preferred.
* Demonstrate initiative.
* A great telephone manner and comfortable speaking with clients both on the telephone and in person.
* Excellent organisational skills.
* Professional attitude and appearance.
* Active listener.
* Ability to multitask and prioritise tasks effectively.
* Highly organised, methodical and presentable.
* Excellent general IT skills, with the ability to quickly learn and adapt to new systems.
* Ability to keep calm and professional in a client facing environment.
* Team player.
What you’ll receive:
* Enhanced annual leave entitlement.
* Additional day off for a personal day and your birthday each year.
* Discounted gym membership.
* Length of service awards and recognition of special occasions.
Successful candidates will be subject to a basic or enhanced DBS disclosure dependent on the role. Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions during the recruitment process.
Apply now
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