Role OVO-View
Locations: Field Based - Aberdeen (AB)
Team: Field Engineering & Support
Salary banding: £35,950
Experience: Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical, Resilience
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet
We’re offering an exciting opportunity to join OVO as a qualified Smart Energy Engineer. You’ll be working at customers' homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers, offering amazing Customer Service, carrying out Smart installs, and providing fantastic energy efficiency.
You will report directly to the Metering Team Manager. As a team, you will hold responsibility for safely carrying out smart metering installations and maintenance, fantastic customer service, and offering fantastic energy efficiency to our customers.
You’ll be working 42.5 hours per week based in one of the areas above; some travel may be required for training, team connections, and to support customer demand. The role also involves driving one of our fabulous EV vans for work purposes only.
You must be able to communicate clearly and concisely, demonstrating sound decision-making skills. You will act as a problem solver and take responsibility for your work, constantly driving positive outcomes.
Your key outcomes will be:
1. Being a passionate advocate of OVO’s Plan Zero and energy efficiency, delivering the highest possible level of customer satisfaction.
2. Engaging with customers on the benefits of smart meters, including how to monitor and reduce their energy consumption.
3. Continuing to develop with support and coaching from mentors and your Manager.
4. Ensuring you have the right materials stocked in your van and a proactive approach to pre-visit communication.
5. Adapting working methods to install Smart metering systems in various customer environments.
6. Looking for opportunities to work collaboratively with peers and colleagues.
7. Taking ownership to work on your own initiative and regularly refreshing your knowledge and skills.
8. Carrying out risk assessments to ensure safety for yourself, the customer, and their property.
Systems: Safety Culture, Bybox, Zeno, Smartphone/handheld device
You’ll be a successful Smart Energy Engineer at OVO if you…
1. Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
2. Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
3. Hold a current full manual driving license (with up to 6 points) valid in the UK.
4. Have a strong desire to learn and develop, using creative thinking.
5. Demonstrate key behaviours that align with our OVO values.
6. Value different perspectives, skills, and experiences.
7. Are comfortable talking to and helping customers in their homes.
8. Are great at multitasking and handling your time effectively.
Let’s talk about what’s in it for you
We’ll pay you £35,950 with an on-target bonus of 15%. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO.
For your health: Benefits like a healthcare cash plan or private medical insurance, critical illness cover, life assurance, health assessments, and more.
For your wellbeing: Benefits like gym membership, travel insurance, workplace ISA, will writing services, and dental insurance.
For your lifestyle: Benefits like extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities.
For your home: Get up to £400 towards any OVO Energy plan, plus discounts on solar, smart thermostats, and EV chargers.
For your commute: Deals on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans.
For your Belonging: Join our 8 Belonging Networks at OVO, led by our people, for our people.
We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. If you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!
If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
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