A bit about the role…
We have an exciting opportunity for a well organised, customer-focused individual to join our team in Newcastle. Working closely with the Service Delivery Manager, the Co-ordinator role will support the delivery of the Locksmith side of our business, supporting major clients through the management and allocation of direct and sub-contractor appointments.
We are looking for an enthusiastic, self-motivated, professional individual with excellent verbal and written communication skills. Work for this role comes through various channels (email, telephone and Google hangout instant messaging) so good pc skills and the ability to prioritise and manage your own workload are essential.
Seeka are one of the largest provider of Locksmith Services to the Utility Industry so this is an exciting opportunity to join us while we look to grow the business further. Seeka is part of M Group, a billion Pound turnover business with a wide and diverse portfolio.
We work with our clients and partners to ensure we keep abreast of industry developments and we remain at the forefront of proactively influencing the right pathways to success. M Group is a 2019 Times 100 Top Track Company.
If you like your days to fly by, then our role would be perfect for you! You will also have a flexible approach to tasks and working hours – availability to work 40 hours a week between Monday to Friday 8am to 8pm
Key Responsibilities …
Allocation of work to appropriate labour Sub-Contractor
Managing the onboarding process of the subcontractor workforce
Responsibility for ensuring subcontractors hold the appropriate documents to carry out work for Seeka
General cancellations and amendments of jobs
Ensure that all visits exceed the desired standard whilst delivering an excellent level of client satisfaction and service
First point of contact for the client, customer and field based Engineer
Handling both inbound and outbound calls and emails
Efficient handling and resolution of customer complaints and managing expectations of the customer throughout in line with the business expectations: escalating to management level where required.
Liaise with the operations management team to ensure efficient running of the process
Gather /collate/submit accurate and meaningful management information and reporting as required.
Completion of dashboards for internal and external KPI’s
Promote Seeka image at all times.
Other duties may be undertaken as and when required, in particular when new business is gained
What you will bring to the role…
Essential
Dedicated to the provision of excellent customer services
Professional telephone manner
Excellent verbal and communication skills
Extremely well organised and able to prioritise
Self-motivated and enthusiastic
Develop a team atmosphere through hard work, calmness and consistency whilst working unaccompanied
Dealing with changing circumstances
Delivering objectives and strict performance results
Microsoft and IT literate
Attention to detail, able to capture data accurately
Self-motivated and enthusiastic
Delivering objectives
Ability to work closely with key stakeholders
Desirable
Complaint handling experience
Experience of planning and scheduling of work for field based workforce
What we offer …
25 days holiday
Access to My Rewards which provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts
Eye care vouchers
Access to our Employee Assistance Programme
Recommend a Friend and Earn scheme
Reward & Recognition Scheme
Opportunities to progress in a successful company