Job Summary
A Sales Administrator provides essential support to the sales team and ensures the smooth operation of the sales process. They act as the backbone of the sales department, handling administrative tasks, customer inquiries, and coordinating with other departments to help the sales team achieve targets and maintain high customer satisfaction.
Key Responsibilities
Sales Support:
Assist the sales team with daily operations, such as preparing quotes, proposals, contracts, and reports.
Process and manage sales orders, ensuring accuracy and timely delivery.
Update and maintain sales records in the CRM or database.
Customer Service:
Handle customer inquiries, complaints, and order status updates professionally and promptly.
Coordinate with other departments (e.g., logistics, finance) to resolve customer issues.
Data Management:
Maintain accurate and up-to-date customer information in the CRM system.
Prepare monthly, quarterly, and annual sales performance reports for management.
Track sales team performance and assist in identifying trends and areas for improvement.
Administrative Tasks:
Schedule and