Job Description
Join Ligentia!
We're looking for a Customer Experience Manager to join us in Leeds.
This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products.
This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations. The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
Your Role:
1. Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth.
2. Business Development: Develop new business within existing accounts, identifying improvement areas.
3. Customer Relationship Management: Serve as the communication link between customers and internal teams.
4. Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
5. Strategic Planning: Contribute to customer growth strate...