Our Technical Support team are a motivated and enthusiastic bunch, and we are looking for like-minded people that are outgoing and thrive within a fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed. We are seeking an experienced and highly organised Workflow Coordinator to oversee the efficient operation of our support workflows, ensuring timely resolution of customer issues, and optimising team performance. As a Workflow Coordinator, your role will be pivotal in driving productivity, streamlining processes, and maintaining high levels of customer satisfaction always; championing first time resolution in every scenario. Please note that this role is office based in Bournemouth. Benefits for a Workflow Coordinator choosing to work with 4Com include: A competitive salary of up to £28,000 per annum DOE. An exciting role for personal and professional development. 24 days holiday bank holidays. (Increasing by 1 day each year) Refer a friend scheme. Vodafone Advantage Discount. Monthly Company Targeted Draw and Incentivised Lunches. Discounted Gym Membership. Employee Assistance Programme. Company pension. In return for this, we are looking for someone who has: Previous experience in similar role. Excellent customer service skills. A strong continuous improvement mindset with a keen eye for detail. Strong communication skills, both written and verbal. Experience in reporting and analysing performance metrics. Excellent problem-solving skills with a proactive approach to finding solutions. Strong organisational and planning skills with the ability to collaborate effectively with colleagues and stakeholders. What would I be doing as a Workflow Coordinator at 4Com? Develop and implement efficient workflow processes to enhance the productivity and effectiveness of the customer support team. Continuously evaluate existing workflows, identify areas for improvement, and implement solutions to streamline delivery. Collaborate with team leaders and the customer support operations manager to allocate resources effectively, assign tasks, and ensure optimal workflow distribution. Monitor and analyse key performance metrics such as response time, days open, resolution time, speed to contact and customer satisfaction scores. Act as a point of escalation for complex customer issues, working closely with engineers and management, to troubleshoot and resolve customer challenges in a timely manner. Develop and maintain quality guidelines, conduct regular audits, and provide feedback to team members and management to drive continuous improvement. Facilitate training sessions and workshops to equip team members with the necessary skills and knowledge required to execute their roles effectively and provide best in class customer service. Should you feel that this role is your ideal next job opportunity, please get in touch with us today. Please note, full ‘Rights to Work in the UK’ checks will be completed during the interview process. About You About Us A bit about us: 4Com Technologies Limited has been supplying phone systems to UK businesses for over 25 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi. We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs. We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be. Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy. When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success. 4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.