Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of innovative & generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.
We would like to invite applications for the role of Customer Account Executive.
Location: Ridings Point. We have a hybrid approach to home-working!
A Day in the Life of a Customer Account Executive...
* You will provide a professional, customer-focused service to both customers (hospitals & wholesalers) and commercial teams, ensuring a comprehensive and tailored approach.
* You will advocate for customer solutions by attending town halls, business updates, and commercial meetings.
* You will deliver services that meet and exceed customer expectations and requirements.
* You will manage the customer pipeline, ensuring successful new product launches.
* You will oversee deliveries to specific customer depots, collaborating with our logistics partner.
* You will actively participate in projects aimed at improving customer solution efficiencies, enhancing operations, optimizing stock management, and streamlining the supply chain.
* You will provide customer-specific analysis, particularly in relation to stock management.
* You will consistently strive for best-in-class customer service performance, aiming for year-over-year improvement in customer satisfaction survey results.
* You will stay informed of market conditions and identify opportunities to maximize value for both the customer and Teva.
Who we are looking for
Do you have...?
* A proven track record of delivering exceptional customer service by understanding customer needs and consistently exceeding expectations.
* Experience contributing to and thriving within a high-performing team.
* Strong customer-facing experience, with the ability to build rapport and deliver tailored solutions.
* Proven stakeholder management experience, with the ability to engage and influence key parties.
* Experience working cross-functionally to achieve common goals.
* Advanced knowledge of Excel, with the ability to leverage its full functionality for data analysis and reporting.
Are you...?
* Skilled in providing bespoke customer insights and intelligence to drive informed decision-making.
* Happy to contribute to process improvements.
* Able to resolve problems using existing solutions.
Enjoy a more rewarding choice
* Enjoying time with your families (25 days of annual leave, Pension scheme)
* Looking after your health (Life & Critical Illness Insurance, Private health insurance, Sports and Health Programme – including health days and nutritional counselling, On-site Canteen)
* Recognizing your value (Recognition programs to reward our employees with our company bonus scheme)
* Well-being and D&I focused company.
Reports To
Associate Director, Customer Solutions
Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
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