Department Overview The Financial Systems Solutions (FSS) domain develop and maintain the Bank of England's financial and integration platforms to facilitate payments, settlement and collateral management across the United Kingdom. We are committed to applying our professional expertise in building, upkeeping and innovating world class financial systems and solutions. Unlike many large organisations, we provide both engineering and development in-house and this internal expertise allows us to understand the diverse needs of our historic institution, and work using agile methodologies to deliver them. You will focus on providing quality systems and services that matter to the nation's economy. Payment, Analytical, Supervision and Central Functions systems, we develop and support them all as part of our broad remit. Collaborating closely with colleagues across Technology and throughout the organisation, you will help to deliver safe and supportable services that underpin business processes. Job Description The Domain Operations team currently comprises a Team Leader and 11 engineers. We are seeking an engineer to join our Domain Operations team who can proactively manage and maintain a suite of systems and solutions. This is achieved through administering second and third line support and coordinating operational activity. You will provide support of identification, extraction, analysis and presentation of business data to provide historical, current and predictive views of business operations (BI). The role provides room for learning and development in new skills and provides a pipeline for progression to reflect personal development. You will be working with people who are passionate about delivering high quality products and services Although the job can be worked on a flexible basis, the jobholder will be required to participate in a cover rota, which will occasionally include some out-of-hours and weekend working. Role Requirements This role will include: Apply analytical and problem-solving skills to incidents, requests and problems (as defined by ITIL). Coordinate operational activity for a set of systems/services. Provide technical skills and knowledge including SQL, SSH, Windows Server administration. Debugging application and database source code. Minimize the number of calls that are advanced through to 3rd line teams. Actively run major/significant IT incidents alongside junior team members. Be part of a high performing team forming strong and impactful relationships. Proactively seek out and implement system improvements that result in increased team performance against Technology's SLA Targets Coach and mentor others. Invest time in professional and personal development. Minimum (Essential) Criteria Basic SQL & BI application knowledge Operational support experience Ability to identify and call out risks in the interests of protecting Live service/systems. Ability to effectively prioritize work. A high level of integrity, organization and self-motivation. An understanding of good team practice and the ability to work with others sharing knowledge/experience when appropriate. Good interpersonal communication skills with an ability to interpret and present information to a variety of recipients using suitable modes of communication. The ability to create concise, informative user documentation. A team member who takes pride in the work they deliver and their contribution to the team. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits Information We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. We offer a salary as follows: Leeds circa £36,400 - £40,950 London circa £40,480 - £45,540 In addition, we also offer a comprehensive benefits package as detailed below: A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year. A discretionary performance award based on a current award pool. A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. 26 days' annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice. The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis. The Application Process Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The closing date for this role is Friday 6 December. The assessment process will comprise of two stages. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed. LI-MR1