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At Picniq, we’re on a mission to make family time fun, and in order to enable us to take that mission to the next level, we are on the lookout for a Customer Service Representative to help us deliver the exceptional customer experience that Picniq is known for.
We are open to either Full Time or Part Time (minimum 20 hours a week) applicants!
But first, a bit about us… Working with attractions, tour operators and trusted partners, our vision is to inspire moments of joy and excitement for everyone as one of the UK’s most loved and trusted family leisure brands. We have a highly engaged family-focused audience and big ambitions for our technology and how we can continue to use our platforms to inspire millions of parents every week to search and book attractions and holidays.
We’re a forward-thinking, friendly team and we’re looking for a like-minded person that really wants to help us push our business to new levels. And, you’ll also get free and discounted tickets for attractions and discounts on holidays – bon voyage!
What you’ll get up to:
* Provide exceptional customer service to our growing customer base through Whatsapp, email, and telephone enquiries.
* Work with attractions to unblock customer issues such as date changes, exceptional circumstances, or to facilitate refunds.
* Be knowledgeable about our attractions and be the source of information for customers.
* Be a team player who enjoys working with others.
* Progress multiple open support enquiries through to resolution.
* Be proactive with opportunities, such as up/cross selling or finding suitable alternatives.
We’re after someone who has:
* Amazing communication skills and the drive to provide exceptional customer service. Exceptional written and verbal English is a must for this role.
* Ability to work as part of a team but also able to work independently and take ownership of their work.
* Be a proven problem solver and able to see issues through to resolution.
* Ability to deal with difficult situations and stay calm under pressure.
* Able to work across some weekend days as part of a 2-weekly rota as required.
* Experience of working with support desk software (such as Zendesk, Kustomer, or similar) is beneficial, full training will be provided.
* The Picniq team are based in Bournemouth, and we are looking for someone who can reliably commute to the office.
Why work at Picniq?
* Supportive working environment, we’ll give the skills needed to grow in your role and career.
* Access to discounted holidays, free and discounted tickets to the UK's biggest attractions.
* A centrally located, modern office with hybrid working options available.
Please apply with your CV and a short paragraph about yourself and why you'd be perfect for the role.
Salary of £25,000 pro rata
Seniority level
* Entry level
Employment type
* Full-time
* Industries: Travel Arrangements
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