Welcome & Service Assistant x 3, Ballintoy
Client:
National Trust
Location:
Ballintoy, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
401f3b95a09c
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions, and ensure visitors have an enjoyable and memorable experience.
Salary: £11.64 per hour
Contract/duration: Fixed Term Contract
Hours/working pattern: Full time - 37.5 hours a week, working five out of seven days.
Interview: 4 & 5 December. Candidates will complete an online assessment instead of a traditional CV or application form, helping us understand your strengths and providing more role information.
What it's like to work here
Reporting to the Property Operations Manager, you'll be part of a team of 21 working at Carrick-a-Rede.
What you'll be doing
You will deliver excellent customer service, answer queries, and listen to visitors' needs to share the right information. Your goal is to ensure visitors have the best experience possible. You may also be involved in property events and social media promotion—no two days are the same. We believe everyone should feel welcomed, appreciated, and engaged through your service.
Who we're looking for
We'd love to hear from you if you are:
* Customer-focused with a strong understanding of great service
* A team player and able to work independently
* Well-organized and adaptable
* Willing to learn new skills
* Positive attitude
The package
The National Trust values diversity and inclusivity, striving to reflect the communities we serve. We welcome everyone to join our teams.
* Substantial pension scheme of up to 10% of basic salary
* Free entry to National Trust places for you, a guest, and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme
* Perks at work discounts (gym memberships, shopping, cinema)
* Holiday allowance up to 32 days, plus holiday purchase scheme
* Flexible working options
* Employee assistance programme
* Free parking at most Trust locations
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