Description The role: Proactively managing and motivating the team and the shift, engaging colleagues to ensure the best performance. Encourage a culture of excellent customer service ‘right first time’ with the team. Ensure department operates in line with all company and customer procedures and requirements relating to Health and Safety Ensure processes and procedures are adhered to throughout the operation, with focus on health and safety. Ensure sufficient resource is available to meet performance expectations, including managing recruitment and agencies. Responsible for driving high levels of employee engagement through development of colleagues, regular 121 reviews, participation in site activities etc. Work closely with the Warehouse and Planning teams Ensure that any performance, conduct, or capability issues are thoroughly investigated, and any required resulting actions are completed in a timely manner. Make any necessary alterations to the Transport plan, providing feedback to the Planning team where required. Ensure the smooth running of the daily deliveries. Contribute to training and development of yourself and the delivery teams. Assist in achieving maximum customer satisfaction in accordance with NPS. Maintain responsibility for performing all duties in compliance with related legal/statutory regulations, professional duties, and obligations. The Person: An experienced Supervisor with customer service focus within in a high-volume Transport & Warehouse environment Energetic, resilient, and flexible Excellent PC skills including Microsoft Office applications. Excellent communication skills Works well under tight deadlines with a keen eye for detail and a right first-time approach. Good knowledge of Transport legislation Experience of Kronos time management and Oracle is an advantage. Able to work shift work, including weekend working (required) Able to implement and manage change. Budget and Financial Skills Able to resource plan, ensure maximum use of resources in cost-effective manner. People line management and effective people skills. Clear communication and collaboration at all levels, e.g., customers, colleagues, and direct reports. High level of self-awareness and takes accountability for own development. The role is an excellent opportunity to join a high profile and challenging operation and should appeal to an individual who can demonstrate energy, enthusiasm, and ambition. What do we offer? In addition to a generous salary, we really value our people and offer a friendly, safety-first working environment along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment. As a Transport Supervisor you will be rewarded with: Competitive salary First Aid, Health and Safety & Fire Marshall Training available Free onsite parking Lockers Uniform Retail discounts Pension scheme Death in Service benefit Healthcare Cash Plan Shares Scheme Cycle to Work Scheme Wellbeing and benefits Portal Focus on developing your skills. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. Apply Now Please apply by following the links and uploading your CV. We are a fast-moving organisation so we may not always wait until the closing date to review applications. As a result, you should submit your CV as soon as possible