Service and Operations Analyst
Newark (Hybrid Working), Full Time, Permanent
£26,000 to £28,000 plus Benefits
We are please to be working with our global client who is looking for a Service and Operations Analyst to join there existing IT infrastructure team.
The Role
This is a fantastic opportunity to join a global, manufacturing Company as their Service and Operations Analyst on a full time, permanent basis. The Service and Operations Analyst will ensure the reliability, integrity, and efficiency of our clients IT infrastructure and backup systems.
Key Duties
* Manage and monitor back up systems, troubleshoot issues and coordinate with 2nd line and 3rd Line Technicians to ensure the integrity of back up media.
* Monitor infrastructure and provide 1st support while maintaining Azure and Microsoft 365 systems.
* Schedule changes using JAMs scheduler including managing RAS (ERP System).
* Application and system management, leaning and maintaining various applications (RAS, Message Queues, Cisco Prime, Solarwinds, PingDom, WMS, ODEX).
* Maintain document management systems.
The Candidate
The successful Service and Operations Analyst will be able to demonstrate the following qualifications, skills and experience:
* ITIL Qualifications or certification.
* Technical Knowledge of backup and recovery systems including Tivoli Storage Manager, Backup Exec, Azure, and SQL.
* Knowledge of infrastructure monitoring t...