Hours:35-hours per week (to be worked flexibly)
Salary:£26,427.31 - £29,888.83 pro rata per annum (Band B)
Reporting to: Venue Manager
Main Responsibilities and Activities
* Deliver against financial targets, ensuring these are met.
* Deliver outstanding customer service to our students.
* To assist with the training and development of our student staff team.
* To identify and design a programme of training and development which highlights and enhances the strengths within the team.
* Grow the Venue’s Best Bar None scores and lead on implementing change to achieve this.
* Build relationships with clubs and societies to support and enhance student led events in our Venues.
* Continually look for new opportunities for increased income.
* Ensure the venue is fully complaint with the NUS licenced trade+ calendar, to ensure we return the maximum available score and equivalent retro payment.
* Support the Head Chef to oversee the running of the kitchen operation, ensuring paperwork is maintained and the food offering is of an exceptional quality.
* To act as duty manager in the Venue Manager’s absence.
* Working with the Venue Manager and the Head of Commercial Services to maximise profitability and grow the business.
* Work collaboratively with the Union’s Marketing Team to create new and engaging assets for the venue and to ensure our social media posts are complementary.
* Work with SU colleagues on the delivery of priority projects (Welcome Week, Varsity, elections, etc.).
* Ensure compliance with the Union’s policies, University policies and all relevant legislation – including Health and Safety, 1992 Education Act and Data Protection.
* Be a personal licence holder, acting as Duty Manager ensuring all licencing legislation is adhered to.
* Ensure all food safety legislation are adhered to across the team with records being maintained to a high standard.
* Adhere to the Equality and Diversity Policy of the Union, to ensure the venue is welcoming to as many students as possible.
* Carry out regular line and full stock checks, investigating fully any variances and informing the Venue Manager of outcomes.
* Help our Full Time Officers achieve their manifesto commitments.
* Actively engage in student-facing projects and activities of all kinds as required.
* Be an enthusiastic advocate for student leadership and the organisation’s values.
* Maintain your own professional networks and promote the Union on a local and national level.
* To undertake such other duties of a comparable nature as may be requested by the Venue Management Team.
Person Specification
Knowledge and Experience
* Experience of supervision / management of a hospitality operation with entertainment, food and beverage provision - i.e. delegated experience of acting as a Designated Premise Supervisor (DPS)
* Experience of delivering public facing events, including driving sales and using a variety of promotion methods.
* Experience of working with incoming and outgoing financial transactions.
* Experience of using online systems and processes relating to the management of a venue.
* An understanding of current trends in hospitality.
* Hold a food safety qualification, or be willing to work towards one.
Skills and Abilities
* Ability to engage diverse groups of members or customers with services and opportunities.
* Ability to lead a large team of students and full-time staff, motivating and supporting them to achieve high performance.
* Ability to design and facilitate engaging training programmes and sessions.
* Ability to work in and adapt to a fast-paced, changing environment.
* Ability to work collaboratively with others, both as part of a team and across different functions.
* Good financial literacy and ability to interpret financial information.
Values and Behaviours
* A demonstrable commitment to Salford SU’s values, mission and purpose.
* A strong commitment to championing equality, diversity and inclusion.
* Comfortable working in a democratic, student-led environment and being an enthusiastic advocate for student voice and representation.
This role is set to close to applications on the 18th March 2025 at 9am.
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