Hire Monitoring Claims Handler Uxbridge £22,500 to £26,000 per annum plus bonus Full time, permanent Hybrid working after induction and training Benefits: - Competitive salary with opportunities for performance-based incentives. - Comprehensive training and clear progression paths. - 25 days annual leave plus bank holidays. - Company pension scheme and life assurance. - Employee benefits package including wellness initiatives and retail discounts. - Free on-site parking and a supportive team environment. About the Company: Join a well-established and growing organisation in the motor claims industry, renowned for its commitment to delivering outstanding customer care and maintaining strong, long-term relationships with clients. With a focus on professionalism, innovation, and teamwork, the company offers a dynamic and rewarding environment for career development. The Role: As a Hire Monitoring Claims Handler, you will be responsible for managing non-fault motor claims, ensuring excellent customer service while overseeing the process through to the repair completion or settlement payment. Key responsibilities include: - Managing a portfolio of customer accounts and providing consistent, high-quality customer care. - Maintaining proactive communication with third-party insurers, garages, and engineers to keep customers updated. - Conducting investigations and resolving issues to minimise business impact. - Liaising with internal teams, senior management, and external stakeholders, including solicitors, to progress claims effectively. - Adhering to industry standards and guidelines to ensure compliance and cost recovery for the business. About You: We're looking for a motivated and customer-focused individual who thrives in a dynamic environment. The ideal candidate will have: - Proven experience in customer service, with the ability to handle high volumes of inbound and outbound calls. - Exceptional verbal and written communication skills. - Strong organisational, time management, and attention to detail skills. - The ability to manage competing priorities under pressure and meet deadlines. - Confidence in negotiating and influencing outcomes. - Proficiency in Microsoft Word, Excel, and Outlook. - A positive, 'can do' attitude and the ability to handle challenging situations professionally. - A knack for building effective relationships with customers and colleagues alike. Why Join? If you're looking to advance your career in a role that combines customer service, problem-solving, and relationship management, this is the opportunity for you. Join a team that values your contributions and supports your professional growth in a friendly and dynamic workplace. Apply today