Job summary Coastal Fareham and Gosport Primary Care Network (PCN) is looking for a self-motivated, disciplined, and enthusiastic individual to join our team as an Operations Manager. This role offers an exciting opportunity to work closely with the PCN Transformation Manager and various practice operations teams to coordinate and streamline the operational aspects of the PCN. The postholder will have line management responsibility for designated teams of additional roles reimbursement staff and will work closely with the PCN Transformation Manager and Practice Operational staff to ensure services are delivered in line with targets, whilst providing a high-quality service. This is an essential role to ensure the network can achieve its long-term strategic objectives in a safe and effective working environment. Main duties of the job Key Responsibilities : Support the effective operational management of the PCN, ensuring smooth day-to-day activities in collaboration with the Network practices. Collaborate with the PCN Transformation Manager and practice teams to ensure alignment with strategic priorities and efficient use of resources. Oversee organisational, administrative, and estates management tasks to ensure optimal functioning of the network. Responsible for managing workflows of nominated teams, and supporting various teams to ensure high-quality delivery of services. Contribute to the development and implementation of operational systems and processes to enhance PCN efficiency. Essential Skills and Attributes : Proven experience in an operational or administrative role, preferably within healthcare or a similar environment. Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously. Excellent communication skills, both written and verbal, with the ability to work collaboratively with different teams. Problem-solving mindset with a proactive approach to overcoming challenges. Self-motivated and disciplined, with the ability to work independently and remotely when required. About us About Coastal Fareham and Gosport PCN :Coastal Fareham and Gosport PCN was formed in 2019, bringing together three established independent practices: Brook Lane Surgery Lockswood Surgery Stubbington Medical Practice With a patient population of approximately 39,000, we serve a largely suburban area between Portsmouth and Southampton. We are equidistant from Queen Alexandra Hospital and Southampton General Hospital, allowing us to collaborate with major local healthcare providers. Our mission is the practices within the PCN will work collaboratively, whilst maintaining their independence, to provide additional services for all our patients. We aim to empower patient to improve their own Health and Wellbeing. Date posted 28 February 2025 Pay scheme Other Salary £32,263.48 to £35,196.56 a year Contract Permanent Working pattern Part-time, Flexible working Reference number A0738-25-0001 Job locations 233A Brook Lane Sarisbury Green Southampton Hampshire SO31 7DQ Stubbington Medical Centre Park Lane Stubbington Fareham Hampshire PO14 2JP Lockswood Surgery Locks Heath Park Gate Hampshire SO31 6DX Job description Job responsibilities Key Responsibilities Responsible for the oversight of the PCN staff appointment systems, to ensure accurate data capture and adherence to national data rules and standards. Using digital systems and data to conduct regular reviews and audit of appointment activity, reviewing demand and capacity trends and making recommendations to the PCN with regards to the practice access model and service provision. To assist in the implementation and maintenance of all associated requirements, upgrades, security and services supporting the PCNs IT systems. To provide support advice and training for current and new PCN staff in the use of the clinical systems. Oversee the development and maintenance of PCN Digital communications to increase capacity and accessibility options for patients. The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients and carers, where applicable recognise peoples needs for alternative methods of communication and respond accordingly. Develop and maintain effective working relationship with PCN practice members, local healthcare teams and stakeholders. Role model positive working and promote organisational values.Providing leadership and direction for the departmental functions. Nurture collaborative and productive relationships between teams and practice members. Generate system reports when required for service performance audits. Deputise for the PCN Transformation Manager in their absence on operational matters. Report back any issues regarding staff or services to line manager and Clinical Director. Support the additional roles staff in their approach to increasing access for patients and support communication of various health campaigns. Ensure personnel records are maintained for all staff, including DBS checks, absenteeism and training records. Complete annual appraisals and conduct regular 1:1s for staff with line management responsibility. Implement mandatory and personal development training for the PCN Additional workforce roles. Implement, coordinate and oversee a safe induction process for new staff to ensure they are adequately trained to fulfil their role. Work with the Practice Managers and PCN Transformation Managers to resolve any employee relations (disciplinary/grievance) issues to a satisfactory conclusion.. Confidentiality While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health and Safety The post-holder will ensure all members of staff comply with the member practices health and safety policies. Ensure that site risk assessments and infection control audits are completed in line with practice policies and comply with current Health and Safety legislation. Ensure any health and safety concerns are reported to the Practice and PCN Transformation Managers. Maintain up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business. Making effective use of training to update knowledge and skills and initiate and manage the training of others. Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Governance: Ensure that the PCN complies with NHS contractual obligations in relation to patient care and business objectives.Ensure all complaints are recorded, reported and managed in accordance with the requirements of the NHS Complaints Regulations. Quality and Improvement: Work collaboratively as a key member of the PCN team, help develop and promote a positive working culture, encouraging staff participation and involvement in developing and improving their own contribution towards the success of the organisation. Manage and maintain credibility with all key contacts within the network, to foster a culture of collaboration, and promote inter-service learning to drive continuous improvement. Implement relevant initiatives which improve services delivered to patients and the operational effectiveness of the defined service areas. The details contained in this job description are not exhaustive and may change as the post develops. Job description Job responsibilities Key Responsibilities Responsible for the oversight of the PCN staff appointment systems, to ensure accurate data capture and adherence to national data rules and standards. Using digital systems and data to conduct regular reviews and audit of appointment activity, reviewing demand and capacity trends and making recommendations to the PCN with regards to the practice access model and service provision. To assist in the implementation and maintenance of all associated requirements, upgrades, security and services supporting the PCNs IT systems. To provide support advice and training for current and new PCN staff in the use of the clinical systems. Oversee the development and maintenance of PCN Digital communications to increase capacity and accessibility options for patients. The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients and carers, where applicable recognise peoples needs for alternative methods of communication and respond accordingly. Develop and maintain effective working relationship with PCN practice members, local healthcare teams and stakeholders. Role model positive working and promote organisational values.Providing leadership and direction for the departmental functions. Nurture collaborative and productive relationships between teams and practice members. Generate system reports when required for service performance audits. Deputise for the PCN Transformation Manager in their absence on operational matters. Report back any issues regarding staff or services to line manager and Clinical Director. Support the additional roles staff in their approach to increasing access for patients and support communication of various health campaigns. Ensure personnel records are maintained for all staff, including DBS checks, absenteeism and training records. Complete annual appraisals and conduct regular 1:1s for staff with line management responsibility. Implement mandatory and personal development training for the PCN Additional workforce roles. Implement, coordinate and oversee a safe induction process for new staff to ensure they are adequately trained to fulfil their role. Work with the Practice Managers and PCN Transformation Managers to resolve any employee relations (disciplinary/grievance) issues to a satisfactory conclusion.. Confidentiality While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health and Safety The post-holder will ensure all members of staff comply with the member practices health and safety policies. Ensure that site risk assessments and infection control audits are completed in line with practice policies and comply with current Health and Safety legislation. Ensure any health and safety concerns are reported to the Practice and PCN Transformation Managers. Maintain up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business. Making effective use of training to update knowledge and skills and initiate and manage the training of others. Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Governance: Ensure that the PCN complies with NHS contractual obligations in relation to patient care and business objectives.Ensure all complaints are recorded, reported and managed in accordance with the requirements of the NHS Complaints Regulations. Quality and Improvement: Work collaboratively as a key member of the PCN team, help develop and promote a positive working culture, encouraging staff participation and involvement in developing and improving their own contribution towards the success of the organisation. Manage and maintain credibility with all key contacts within the network, to foster a culture of collaboration, and promote inter-service learning to drive continuous improvement. Implement relevant initiatives which improve services delivered to patients and the operational effectiveness of the defined service areas. The details contained in this job description are not exhaustive and may change as the post develops. Person Specification Skills Essential Strong IT skills Excellent interpersonal skills Strong problem solving skills Desirable EMIS User Leading teams Qualifications Essential Qualifications Good standard of education with excellent literacy and numeracy skills. Desirable Qualification in Management or Supervisory management or equivalent experience. Leadership and/or management qualification. Experience Essential Experience of leading teams and operational support functions. Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously. Excellent communication skills, both written and verbal, with the ability to work collaboratively with different teams. Problem-solving mindset with a proactive approach to overcoming challenges. Self-motivated and disciplined, with the ability to work independently and remotely when required. Demonstrate resilience when working under pressure whilst continuing to deliver results. Demonstrate personal accountability, emotional resilience and work well under pressure. Desirable Experience of working in General practice. Experience of working in a Primary Care Network. Experience of EMIS, including performing searches. Proven success in managing operational change, whilst maintaining high standards of quality. Experience of performance management, including appraisal writing, staff development and disciplinary procedures. Experience of evaluating value for money / health outcomes / population outcomes for groups / services. Experience of delivering healthcare analytics/BI within an organisation and supporting/training staff in effective use. Person Specification Skills Essential Strong IT skills Excellent interpersonal skills Strong problem solving skills Desirable EMIS User Leading teams Qualifications Essential Qualifications Good standard of education with excellent literacy and numeracy skills. Desirable Qualification in Management or Supervisory management or equivalent experience. Leadership and/or management qualification. Experience Essential Experience of leading teams and operational support functions. Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously. Excellent communication skills, both written and verbal, with the ability to work collaboratively with different teams. Problem-solving mindset with a proactive approach to overcoming challenges. Self-motivated and disciplined, with the ability to work independently and remotely when required. Demonstrate resilience when working under pressure whilst continuing to deliver results. Demonstrate personal accountability, emotional resilience and work well under pressure. Desirable Experience of working in General practice. Experience of working in a Primary Care Network. Experience of EMIS, including performing searches. Proven success in managing operational change, whilst maintaining high standards of quality. Experience of performance management, including appraisal writing, staff development and disciplinary procedures. Experience of evaluating value for money / health outcomes / population outcomes for groups / services. Experience of delivering healthcare analytics/BI within an organisation and supporting/training staff in effective use. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Coastal PCN Address 233A Brook Lane Sarisbury Green Southampton Hampshire SO31 7DQ Employer's website https://www.brooklanesurgery.co.uk/Home (Opens in a new tab)