Customer Service Advisor
Salary £22,500
8.30-5 (Monday - Thursday) 1 hour lunch
8.30 - 4.30 (Friday) 30 min lunch
BASED IN LEICESTER
Role Purpose:
* Complete the day to day duties within the department
* Provide excellent customer service on the telephone, face to face and via email
* Manage customer accounts
General Role Description:
* Process purchase orders on SAP
* Manage customer accounts and build good working relationships
* Handle incoming calls and resolve queries
* Follow processes and procedures within the department
* Work to deadlines, Prioritise work load and multitask
* Provide customer back order reports on a weekly basis using the reporting system on SAP
* Manage the "info" box, providing customers with an efficient online response to queries via email
* Stock Checks, Pricing and product lead times
Person Specification:
* Self-motivated
* Passionate about giving excellent customer service
* Good organisational skills
* Pleasant and efficient telephone manner
* Helpful attitude
* Desire to learn and progress to more advanced duties
* Excellent attention to detail
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.