Service Advisor
Pembrook Resourcing is currently seeking a Service Advisor on behalf of their client to work in the aftersales department at their dealership.
Ideal Service Advisor:
* Previous experience in a service role is preferred.
* A passion for delivering high standards of customer service.
* An organized individual capable of handling multiple duties on the move.
* Excellent telephone and face-to-face communication skills.
* Strong administration skills, confident computer use, and ability to organize and prioritize work.
Key Responsibilities:
* Establish rapport with and provide outstanding care to customers.
* Identify and anticipate ways to assist customers and achieve sales targets by selling technician labor and products.
* Book customer vehicles for servicing, aiming to maximize labor utilization and efficiency.
* Arrange alternative transport for customers (courtesy cars where possible) and coordinate pick-up and delivery of vehicles.
* Manage and follow up on all work in progress, liaising with customers, Workshop Controllers, and Technicians to meet time frames.
* Ensure customers understand service charges and work performed, involving technical advisers for queries.
Important: Please ensure to include correct contact details so we can contact you regarding your application. We wish you the best of luck!
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