Company Description
Mathias is a dynamic workwear business based in Bristol, specializing in supplying workwear & PPE to all market sectors with a focus on exceptional customer service. The company supplies national clients like Sky and Virgin Media, along with other well-known brands like Heineken.
Role Description
This is a full-time on-site Customer Account Manager role located in Avonmouth at Mathias. The Customer Account Manager will be responsible for managing accounts, ensuring customer satisfaction, analyzing customer needs, providing customer support, and maintaining effective communication with clients.
Key Responsibilities:
* Serve as the key point of contact for all customer account management matters
* Proactive in understanding customer needs and sales opportunities
* Work within our standards to ensure a timely and successful delivery of products and services.
* Identify areas for growth and implement appropriate strategies
* Ensure good communication, internally and externally of customer expectations and our ability to achieve their expectations
* Make commercial win-win decisions
* Provide accurate and timely information as needed
* Ensure swift resolution of customer complaints
* Work to agreed deadlines
Requirements
Qualifications
* Customer Satisfaction, Customer Support, and Communication skills
* Strong Analytical Skills and Account Management capabilities
* Experience in the workwear industry is a plus
* Ability to multitask and prioritize tasks effectively
* Excellent interpersonal and problem-solving skills