Salary: Norwich - £30,021 - £34,770 per annum / London - £33,018 - £38,325 per annum
Location: Hybrid/Reed House, Norwich or Corsica Street, London
Hours: 36 per week
Contract Type: Permanent
We're looking for an experienced Customer Accounts Specialist to join our lovely Home Ownership team on a permanent basis. If you thrive in a customer-focused environment and pride yourself on providing the highest level of customer service, this could be the perfect role for you!
The Customer Accounts Specialists play a vital role in delivering the Group's income management services and policies, with a heartfelt commitment to maximising the collection of rent and service charges while compassionately minimising the financial strain that our customers may face. In this position, you'll oversee the entire income collection and arrears process within a designated area.
Your responsibilities include closely monitoring housing debt and guiding our customers through the recovery journey until a resolution is reached. We understand that financial circumstances can be challenging, so it is essential to approach each case with empathy and care. By following established policies and procedures, you'll work diligently to implement appropriate recovery actions, aiming to reduce both the level of arrears and the stress our customers experience, all while striving to meet our annual targets.
Customer service is key in this role, and we'd love to hear from you...