Job Summary
Come and join our amazing Community Services Division of the Royal Devon University Healthcare NHS Foundation Trust and discover for yourself why we're consistently voted as one of the best Trusts to work for in the South West.
We are seeking an enthusiastic and motivated candidate to join our friendly Urgent Community Response (UCR) team that is based in Exeter (South & West).
Are you looking for an interesting and challenging role to support people in the community?
We are looking for an enthusiastic person, with excellent IT skills and the ability to work on their own initiative to join our friendly Health & Social Care Team covering the Exeter South & West area. Knowledge of Care First 6 and EPIC is an advantage but training can be provided.
Main Duties of the Job
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients stay healthy when they need it most.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).
Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
It's never been a more exciting time to join the Royal Devon, as you'll help to shape our services as we continue along our integration journey.
Date Posted
14 February 2025
Pay Scheme
Agenda for Change
Band
Band 4
Salary
£26,530 to £29,114 a year pro rata
Contract
Fixed term
Duration
18 months
Working Pattern
Full-time
Reference Number
185-632-9741
Job Locations
Osprey House, Sowton Industrial Estate, Exeter, Devon, EX2 7WN
Job Description and Responsibilities
The role involves regular communication with clients, families, clinicians (from a wide range of disciplines) and the voluntary sector requiring excellent customer care skills. You will be expected to monitor the inbox, answer phones, ensuring all referrals and communications are dealt with in a timely manner. Additionally, you will accept referrals for care and book visits on the rota for the UCR team working closely with the acute hospital and clinical staff to help prevent hospital admission and a safe supported discharge. You should be a good team player, supportive, flexible and willing to offer help to your colleagues.
The post holder will be expected to work in a team as well as on their own, using their own initiative.
We welcome applications from candidates who can demonstrate good interpersonal and administration skills along with strong prioritisation skills and a positive can-do attitude. This is the ideal role for a person who wants to make a difference and enjoys change in a fast-paced working environment.
The base is currently at Osprey House, but it is due to move to Great Moor House.
Working Pattern
You will be required to work your hours over 5 days, covering a 7-day service, 365 days a year. You will work weekends and bank holidays, on a rota basis, resulting in enhanced hourly payments. We may be able to offer some flexibility in hours.
Interview Date
To Be Confirmed
For Further Information Please Contact
Katie Hocking, Coordinator Line Manager on katie.hocking2@nhs.net
Please note, this is a fixed term contract for 18 months. For current NHS employees this post could be a secondment opportunity.
Inclusivity Commitment
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy when sufficient applications have been received.
Benefits
We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family-friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit. You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
* National discount services such as the Blue Light Card and Health Service Discounts.
* Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
* Car lease schemes.
* The NHS Pension scheme (one of the most generous and comprehensive in the UK).
* Cycle to work scheme.
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
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