Arcas Technology are currently partnered with a leading Insurance company based in Birmingham. They are looking for a n experienced IT Support Engineer to join their business on a permanent basis. The successful candidate will be responsible for maintaining IT infrastructure, managing hardware and software, providing technical support, and optimising network performance. Key Responsibilities: Manage and provision corporate devices using Microsoft Intune, Autopilot, SCCM, and Active Directory. Administer Microsoft 365, including Exchange, Teams, Azure/Entra, and Active Directory. Build and configure corporate devices using Autopilot, SCCM, and direct domain join methods. Monitor network performance and troubleshoot LAN, WAN, VPN, and firewall issues. Perform hardware maintenance and troubleshooting, including Dell-certified repairs. Set up and support AV equipment from vendors. Develop IT and user-facing documentation to streamline processes and enhance onboarding. Provide end-user training and technical support to improve overall IT service efficiency. Assist in implementing new hardware and software solutions to enhance IT operations. Ensure data security and perform regular backups of important corporate information. Collaborate with cross-functional teams to drive IT projects and process improvements. Key Skills: Hardware maintenance and troubleshooting. Software installation, configuration, and deployment. IT asset management and database maintenance. Endpoint management and device provisioning (Microsoft Intune, Autopilot, SCCM). Microsoft 365 administration (Exchange, Teams, Azure/Entra, Active Directory). Windows Server administration (user management, group policies, troubleshooting). Network monitoring, troubleshooting, and performance optimization. Experience with AV equipment setup and support. Strong documentation and process improvement skills. Customer service, end-user training, and technical support experience. Project management and collaboration with cross-functional teams. If you are a motivated IT professional with a strong technical background and a customer-centric approach, please forward your CV to Andy at Arcas Technology.