Customer Service Advisor
Location: Liverpool L2
Contract: Temporary - 3 months
Start date: 17th February 2025
Hours: 35 hours, 9am - 5pm
Salary: £13ph - £14ph
Barker Ross are recruting for a Customer Service Advisor to work on a temporary basis for a 3 month contract with Liverpool City Council.
As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.
Key Responsibilities.
1. Be the first point of contact for residents including council tax related enquiries.
2. Handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face.
3. Have exceptional customer service while handling sensitive information is esstential.
4. Handling inbound calls related to Council Services including Council Tax.
5. Assist residents with understanding their council tax bills, payments and account details.
6. Set up and manage Direct debits, payment plans and other payment opt...