Senior Quality Assurance Pharmacy Technician
Band 5
Main area: Pharmacy
Grade: Band 5
Contract: Permanent
Hours: Full time - 30 hours per week
Job ref: 344-0263DCB
Site: Kent and Canterbury Hospital
Town: Canterbury
Salary: £29,970 - £36,483 Per annum
Salary period: Yearly
Closing: 14/04/2025 23:59
Job overview
An exciting opportunity has arisen for an enthusiastic, highly motivated pharmacy technician or scientist to join our friendly and dynamic team to provide high quality of Quality Assurance within the pharmacy department.
You will be part also be part of the wider pharmacy team of highly professional and dedicated staff whose aim is to provide an excellent, patient-focused service.
Main duties of the job
1. The post holder will be specifically responsible for the management of the pharmacy quality system for the Pharmacy Department.
2. The post-holder will support the Quality Assurance Lead in promoting and facilitating the development of an effective Quality system, risk management, assurance and compliance management across the Pharmacy department.
3. The day-to-day organisation and supervision of pharmacy Quality Assurance services under the direction of the Quality Assurance Lead.
4. Support the QC officer and the QA technician in planning, prioritising of workload and task allocation and QA/QC training.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Person specification
Qualifications
* GPHC registration
Requirements
* Experience of investigating incidents including creating timelines and supporting fact finding / root cause analysis meetings.
* Experience with leading patient safety investigations.
* Experience of working to tight deadlines, setting priorities and dealing with a varied workload.
* Experience of writing investigation reports.
* Ability to work on own initiative and make independent decisions.
* Experience of reviewing and improving systems within an NHS organisation.
* Organisational, prioritisation, time management, personal effectiveness, analytical and problem-solving skills of a consistently high standard.
* Maintaining attention to detail and accuracy.
* Excellent communication (written, oral, presentations) and interpersonal skills essential to exchange highly complex information to colleagues, patients and relatives, clinicians and senior managers (both within and outside the Trust).
* Self-motivated and ability to motivate others / act as a role model.
* Ability to develop and implement new procedures.
* Ability to think methodically and operationally.
* A demonstrably high degree of emotional intelligence. Team player with drive and enthusiasm.
* Computing skills to include a working knowledge of Aseptics and Pharmacy / Trust IT systems (e.g. QPulse/JAC / Ascribe, Datix, PAS etc.).
* Demonstrable proficiency in the use of Microsoft Office, Power Point, Word, Access and Excel and patient information systems, intranets and the internet.
* Ability to deal with significantly distressing situations and complaints from patients, managers and other Pharmacy Aseptic dispensing service stakeholders. Excellent customer care skills.
* Good Manufacturing Practice [GMP], Orange Guide, Farwell Report.
* Control Of Substances Hazardous to Health legislation.
* National Aseptic Services guidelines.
* Medicines and Healthcare products Regulatory Agency [MHRA] and licensing guidelines and standards.
* The audit process, internal and external.
* Btec in Pharmaceutical science and NVQ Level 3 in Pharmacy Services, Science degree or Science manufacturing technician (SMT) qualification.
* Registration with General Pharmaceutical (GPhC) or Science Council.
* Evidence of Continuous Professional Development through a combination of long and short courses and study days to obtain knowledge of Pharmacy Technical Services plus knowledge of how to deal with a range of non-routine activities including answering queries and progress chasing.
* Quality assurance experience within Pharmaceutical industry.
* Previous hospital pharmacy experience.
* Ability to encourage others.
* Ability to prioritise and organise competing workloads yet retain sufficient flexibility to respond to new circumstances.
* Ability to organise and evaluate data, assessing its importance by creating and maintaining databases and spreadsheets.
* Ability to construct clear, grammatically correct letters and reports, presenting work accurately and neatly.
* Takes initiative and uses own judgement in anticipating and dealing with queries and problems.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.
We operate a no-smoking policy on all our sites and grounds.
If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.
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