Douglas Park Glasgow is looking for a Business Manager.
Your role
* Facilitate the sale of finance and insurance products for customers.
* Ensure the highest level of customer satisfaction is achieved.
* Meet with or speak to all customers who are in the process of purchasing a new or used vehicle to qualify their needs and requirements and present the most suitable product solutions (also undertake the Demands and Needs Statement).
* Present additional insurance products to customers (if suitable via Statement of Demands and Needs (SDN)).
* Monitor overall department performance.
* Achieve Park’s business plan objectives.
* Ensure that TCF objectives & process are carried out thoroughly.
* Maintain and develop good relationships with customers by meeting and exceeding their expectations.
* Manage customer problems, complaints, and difficult situations in relation to insurance and finance products, resolving the issue to the mutual satisfaction of the customer and Park’s Motor Group.
* Collect relevant Management Information (MI).
* Ensure that all Park’s Motor Group policies and objectives are followed.
* Continually observe for instances of financial crime (Money Laundering & Fraud).
* Ensure that all relevant training is carried out.
* Report to General Manager & Group Business Manager & Group Sales Director.
Your profile
As a Douglas Park Business Manager, you will be a dynamic and forward-thinking professional as you build ongoing relationships with our customers and your team. If you are a self-motivated leader who can offer excellent customer service, we can offer you an exciting opportunity to join our successful team at Glasgow.
Rewards
* Company vehicle.
* 30 days holiday per year.
* Full manufacturer product training and accreditation.
* Support to allow you to fulfill your potential while building a career for life with a reputable company.
* Childcare Vouchers Scheme.
* Vehicle, parts, and servicing discount.
* 5 day working week.
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